Cruise with Confidence: What our customers say about us
Our Staff
"Always very helpful and give comprehensive information."
5th July 2021,
via Trust Pilot
"Booked a couple of future cruises. The experience was excellent, my requests and questions were dealt with in a friendly and professional manner, and I am completely satisfied with the service I received."
5th July 2021,
via Trust Pilot
"Service is always first class and help with every question I ask. Price is always very competitive and all staff are friendly and helpful."
2nd July 2021,
via Feefo
"Professional staff with plenty of knowledge to make sure you have the cruise that fits your desires."
10th January 2021,
via Feefo
"Very efficient, friendly and helpful. All my queries were answered and I felt confident in the information provided. "
23rd December 2020,
via Feefo
"INeeded to change my booking and received excellent service from a very pleasant and helpful agent."
29th October 2020,
via Trust Pilot
"Friendly and helpful service. Easy to understand."
Glyn, 29th October 2020,
via Trust Pilot
"I would like to thank Sophie for the way she handled my booking, she made sure that we received all the extras that were entitled to, over all a very efficient and pleasant experience . We have been cruising since 1977 and this was the best experience we have had with a cruise assistant."
Mr Davies, 19th October 2020,
via Trust Pilot
"Jennifer at Planet Cruise went above and beyond what would be a normal procedure when dealing with this difficult situation caused by a cancellation of our trip to New York and a cruise due to Covid19. Jennifer made several calls to get us the best solution from NCL and was patient when trying to sort out a new date and cruise."
Mike, 17th October 2020,
via Trust Pilot
"The Planet representative was intelligent, understanding, patient, listening and very helpful. Efficient and friendly without being forceful or pushy - a joy to deal with. Simone made me feel like I was the only customer that counted and made the booking pleasurable and unrushed."
Paul, 16th September 2020,
via Trust Pilot
"Excellent personal attention and very clear explanations which are invaluable at a time like this. The staff are exceptionally pleasant and very customer focused. I would recommend this company."
Eddie, 14th September 2020,
via Trust Pilot
"Excellent service. The call was answered promptly and the agent was friendly and helpful and resolved all my queries. The email follow up which was promised arrived very shortly afterwards."
Mark, 14th September 2020,
via Trust Pilot
"We have booked our last two cruises through Planet Cruise and their customer service has been excellent. They have helped us out with getting the best deal possible, arranging flights, hotel accommodation and transfers in one package. We would definitely use them again."
14th September 2020,
via Trust Pilot
"Excellent service from the advisor, they searched for the best deal for myself and family and gave a best quote that saved us money. Highly recommend and would definitely use again."
Amanda, 18th August 2020,
via Feefo
"Always excellent service and always goes the extra mile to give customers what they want. Very friendly and informative."
Lynne, 17th August 2020,
via Feefo
Julie, 11th August 2020, Received by Email
I am extremely grateful for everything you have done for me, at such a busy time, especially calling/communicating when you said you would. I am very impressed with your professionalism. Stay safe and keep up your sterling work.
25th June 2020, Received by Email
Just thought I’d drop you a line to express our appreciation of the service which Sue has afforded us through the crisis. Her attention to our needs as customers - just 2 amongst many - has been exemplary throughout. Especially when we were anxious about receiving a refund from P&O. She chased through their channels and we got the answers we needed!
Obviously, in the current circumstances, nobody really knows how this thing is going to pan out. But, assuming some semblance of normality returns in a few months, rest assured we shall be back to you to book another cruise as soon as one attracts us (obviously, living near Malta, we would like anything attaching to Valletta!).
Mavis, 14th June 2020, Received by Email
Just a note to say thank you to you all for the help and support you have provided over the last few months, you have all worked so hard over what must have been very difficult times for you.
I was so disappointed at not being able to cruise this year, but am pleased to let you know that I have received a full refund cheque from P&O for my cancelled cruise.
I look forward to being able to cruise again when all this has settled down, and when the time is right will be contacting you again to book my next cruise.
Again, many thanks and stay safe.
"We have booked many holidays with Planet Cruise and have always found them very helpful and responsive. They are also good value."
Irene, 24th June 2020,
via Feefo
"Brilliant, friendly and speedy service, even with the problems caused by lockdown due to the pandemic."
24th June 2020,
via Feefo
Easy and Reliable Booking
"Easy to book online, all the info needed to decide was there."
5th July 2021,
via Trust Pilot
"Excellent service, nice and smooth booking. "
30th June 2021,
via Trust Pilot
"Easy booking from start to finish. Website easy to navigate."
21st June 2021,
via Feefo
"As ever so easy to book online. Great prices and what a great choice of cruises. "
Graeme, 3rd January 2021,
via Feefo
"Called to inquire about a Cruise. The lady was very informative and had a great customer service ethic. We booked there and then."
Gary, 8th January 2021,
via Trust Pilot
"A pleasure to book with. My recent booking was to add an additional 2 people to an existing cruise. Excuse the pun, but sailed through the process with ease. From enquiry to completion the manner these people operated was first class, would definitely recommend, "
Darren, 29th October 2020,
via Trust Pilot
"First class handling of my initial enquiry and my subsequent booking. The agent with whom I spoke was totally professional, knowledgeable and polite. The follow up information was accurate and received in a timely manner. Delighted to deal with and to recommend Iglu as a booking agent to any potential customer."
Tim, 29th October 2020,
via Trust Pilot
"Sue was amazingly helpful and patient. She explained every step of the process and made sure we knew what we were booking and were happy. Thanks Sue."
Val, 17th October 2020,
via Trust Pilot
"I phoned Planet Cruise about a cruise I had found on the Costa Cruises website. The Cruise Consultant put together an itinerary of flights, hotels and cruise and phoned me back later that day. Great service and I am now looking forward to my holiday to Venice and cruise around the Adriatic."
Paul, 14th September 2020,
via Trust Pilot
"Quick and easy to book, friendly staff who cater for your every need."
Melanie, 12th September 2020,
via Feefo
"Booked online, simple to do and prompt confirmation. Will definitely use again. Plenty of opportunity to make changes if required. "
3rd September 2020,
via Feefo
"Used you before and never had a problem. Would highly recommend as always a good price for our cruise."
20th August 2020,
via Trust Pilot
"The cruise was booked very easily and the service given was excellent."
Michael, 11th August 2020,
via Feefo
"I was extremely impressed at the way my enquiry was handled. The lady I spoke to went out
of her way to assist me and we have booked a fantastic holiday thanks to her efforts."
Barry, 21st June 2020,
via Feefo
"Booking was easy and straightforward. Prices are competitive and the service was good."
Christine, 23rd June 2020,
via Trust Pilot
"Very helpful and knowledgeable...friendly and easy to talk to."
David, 21st June 2020,
via Feefo
"I have had a very good experience booking with Planet Cruise and would happily book with them again."
22nd June 2020,
via Trust Pilot
"Third booking with Planet Cruise and each time they have been very friendly and helpful and always provide an excellent service."
Barbara, 19th June 2020,
via Trust Pilot
Cruise Rebooking
"I needed to change a booking. The agent was very thorough in rebooking and making sure I would have the cruise I wanted. Very patient and helpful. I thought it was going to be stressful but it was easy. "
5th July 2021,
via Trust Pilot
"Had to rebook a cancelled cruise. Staff were great. Very informative. No hanging on the phone for ages. Would highly recommend. "
27th June 2021,
via Feefo
"What a service! Once again a re-booking carried out with the utmost efficiency, speed, care and expertise. All the pitfalls around FCC have been handled with the utmost skill and all the hassle around refunds and re-bookings has just been taken out of my hands. That's why I will return to Planet Cruise every time - again and again! Thanks to their professional service with the help of an extremely knowledgeable and well-trained team, every booking or rebooking is an adventure and enjoyable experience that brings you closer to your dream vacation.. "
21st April 2021,
via Trust Pilot
"We recently transferred our family cruise for six from August 2021 to August 2022. We were delighted with the excellent customer service we received from the Cruise Specialist. She dealt with the transfer with extreme professionalism, was courteous and most helpful. "
Marlene, 11th January 2021,
via Trust Pilot
"I decided to postpone our cruise due to the current Covid situation. It was done in a friendly and efficient way and was no problem. I always find the team friendly, courteous and efficient."
11th January 2021,
via Trust Pilot
"Excellent service. I wanted to change my cruise, due to the pandemic. And it was done with ease."
29th October 2020,
via Trust Pilot
"I wanted to change my P & O cruise to a different one and the person who dealt with it made it quick and very easy to do over the telephone."
Lynne, 28th October 2020,
via Trust Pilot
"Leanne was professional, helpful and patient. It’s unprecedented times and no one is sure what is happening. Leanne was reassuring but honest throughout our conversation. Explaining she could only tell me what my options were, there was no second guessing which I really appreciated. I rebooked our cruise and look forward to better times for us all."
Joy, 16th October 2020,
via Trust Pilot
"We had to reschedule our cruise and the process was very easy and the staff were very helpful going through all aspects with me. I am very pleased with the service and will use Planet Cruise again."
Linda, 15th October 2020,
via Trust Pilot
"It was not our intention to book our FCC holiday at this time as we only wanted information. However, we found our advisor at Planet cruise to be so professional and so very helpful we decided to book our new cruise for next May with him."
Ron, 8th September 2020,
via Trust Pilot
"Very accommodating and helpful when trying to rebook our cruise that has been cancelled. Friendly and professional, easy to deal with."
John, 8th September 2020,
via Trust Pilot
"The lady was very helpful and understanding that we wanted to change our cruise booking for a later date. This was done very successfully with no problems."
Tina, 19th August 2020,
via Trust Pilot
"Immediate and satisfactory outcome to my request to change my cruise booking."
Julle, 18th August 2020,
via Trust Pilot
"Such a relief to be able to defer my 2020 cruise to 2021 with no trouble at all.
Very helpful and friendly chap."
Carole, 26th June 2020,
via Trust Pilot
"Prompt service from very helpful staff. Planet Cruise kept us updated when our cruise was cancelled due to Coronavirus and
were helpful when it came to booking another cruise for 2021."
18th June 2020,
via Feefo
"Excellent service regarding rebooking our cancelled August cruise until next year.
We now have a drinks package included with no extra cost along with gratuities and service charges so nothing to grumble about."
24th June 2020,
via Trust Pilot
"The agent I spoke to was very helpful and friendly. She phoned me back as she said she would
to make the whole rebooking process less stressful. Well done Planet Cruise."
Elaine , 22nd June 2020,
via Trust Pilot
Refunds
"Due to two cancellations of our cruise we decided to apply for a refund. The representative was extremely helpful and was able to help start the refund process."
7th June 2021,
via Trust Pilot
"Our cruise was cancelled due to COVID 19. We were offered options and chose a full refund which was issued in a timely manner so we had nothing to worry about. Excellent service."
28th March 2021,
via Trust Pilot
"We booked our very first cruise and although we never managed to get it as it was cancelled twice they were fantastic ! Helped us with rebooking, then helped us get a refund. They were very friendly and patient. We will definitely use them again if we ever get to cruise."
Tina, 10th January 2021,
via Feefo
"The customer care I have received from Kelly was fantastic. She spent the time answering all of my questions and sorted my refund out without any stress or issues, I have used Planet Cruise before and will 100% be using them again in the future. Very happy customer."
Gemma, 29th November 2020
via Trust Pilot
30th July 2020, Received by Email
I would like to thank you personally for quickly and efficiently sorting out my refund. I was most impressed with the very professional response in your e-mail and the high quality of service provided - a very sure way to retain us long standing loyal customers. We have been able to apply your voucher to a new booking we have made today for an exciting cruise to Santiago.Thank you once again for your help in this matter.
29th July 2020, Received by Email
I'd just like to say thank you on behalf of myself and friends for the refund of our money. As a matter of interest, I am now in communication with your sales team about another cruise next year for our group.
Tony, 23rd July 2020, Received by Email
I’ve just received my full refund from Planet Cruise for my cruise cancelled by Cunard a couple of hours before boarding QM2. Your customer relations employee Paul has been absolutely exemplary in all aspects of contact with us. He has been very straightforward and absolutely honest with all his communications, and has told it as it is, without any exaggerations regarding the whole process. It has been a pleasure to have Paul to turn to during this very difficult time. If we use Planet Cruise to book any of our future cruises then Paul would be our go to person to sort it all out for us.
21st July 2020, Received by Email
I am sending you this email to let you know that I have received the refund for the cruise I had to cancel due to the virus situation. I would like to thank you for your assistance in this matter, and I ask that you pass my gratitude on to both Olivia and Lori, whom I had spoken to on the phone over the past two weeks. At a time when you must have been inundated with enquiries and complaints from disappointed customers who had cruises cancelled, I appreciate your help and courtesy in resolving this issue.
22nd July 2020, Facebook
Thank you so much, I received my refund this morning. So relieved. It has given me confidence to book again with you in the future.
18th July 2020, Received by Email
May we say thank you for your persistence and managing the process to provide the full refund which we received today. Although the circumstances of the cancellation were not within any of our capacity to control, we have been extremely pleased with the commitment of Planet Cruise to honour their obligations and provide a full refund. We look forward to booking many future holidays with Planet Cruise as the travel restrictions ease and the opportunity to take exciting new journeys gradually moves back to being normal.
Bob and Lynn, June 2020, Received by Email
Just to say thank you for sorting out the Refund on our May 2020 booking… We are truly gutted on losing these two cruises but hopefully we can make up for this next year. Thanks again for yours and obviously all at Planet Cruise's help, hope we haven't been too much of a pain.
May 2020, Received by Email
I know that you are all very busy and don't really have time for ready frivolous emails but I am hoping that you might find the time.
I have just received confirmation that my refund has been paid back to my card. I just wanted to let you know that this is very, very much appreciated in these financially challenging times and really helps to ease the pressure.
Rest assured I will be returning to book another cruise with Planet Cruise as soon as I can - we have booked several with you in the past, but you have really earned our loyalty for the future.
20th May, Received by Email
I have just received my cruise refund and I would just like to thank you all at Planet Cruise. Once this dreadful virus is over and we can safely cruise again we will definitely be booking through you.
21st April, Received by Email
I just wanted to thank everyone for getting the holiday refund through to me as quickly as possible. Good luck to everyone at Planet Cruise and I hope it is not too long before I can be making a booking through your company again.
For more information, please see our main reviews page.