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For me it was the friendly and welcoming I had from Gary. Never having gone through an agent before for our cruises we decided this year to try out an agent and I wasn't disappointed. Full of knowledge of the area we are going to be travelling to, Gary was very forthcoming in sharing all that he knew and more. I didn't feel under pressure to sign there and then on the dotted line, but I was more than confident to do so after chatting with Gary.
They are always super helpful, they also have really good relationships with P&O so book our cruise through them. They never take long to get back to you, are polite and have better prices than P&O directly.
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