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Contact Planet Cruise

Address & contact details

Planet Cruise

Quay Point, First Floor, Unit 6, Northarbour Rd, Portsmouth PO6 3TD

Customer Services Opening Hours

Mon 09:00 to 17:30
Tue 09:00 to 17:30
Wed 09:00 to 17:30
Thu 09:00 to 17:30
Fri 09:00 to 17:30
Sat 09:00 to 17:30
Sun 09:00 to 17:30

Please see below how to contact us depending on your needs so our customer services team can best assist you. Before contacting us with a question, check out our handy online Help Centre, which has articles and resources covering all our Frequently Asked Questions and more.

Manage My Booking

Would you like to request a change to your booking? Log in to "My Booking", where you can view all your booking information and request changes via our Customer Contact Form.

Live Web Chat

Have a question about your booking? Speak to one of our friendly customer care advisors via our live web chat facility in our Help Centre. Open Mon-Fri 10am-5.30pm.

Urgent Enquiries

If you have an urgent query and you are departing in the next 3 weeks, please phone us. Open Mon-Sun 9am-5.30pm. Call 0239 327 7800

Post Departure Feedback

Any concerns once returned, please complete the Customer Contact Form. To access the form, log in to "My Booking"

Speak to a Cruise expert

0239 327 7933