Contact Planet Cruise

Address & contact details

Planet Cruise

1 Quay Point, Northarbour Road, Portsmouth Hampshire PO6 3TD

Cruise advisor tel:
0800 781 5428

Customer services tel:
0239 327 7933

Email:
help@planetcruise.com

Other contact details

To speak to a Cruise Specialist call 0239 327 7933 during our opening hours:

Mon 08:00 to 23:00
Tue 08:00 to 23:00
Wed 08:00 to 23:00
Thu 08:00 to 22:00
Fri 08:00 to 22:00
Sat 09:00 to 23:00
Sun 10:00 to 23:00


Our experienced Cruise Specialists will be happy to answer any questions you may have and help you decide which cruise is best for you.

If you would like to contact our Cruise Specialists by e-mail please send your message to:  sales@planetcruise.com

Customer Services

Our customer service team works hard to process bookings and confirm details with customers and the Cruise Lines. If you need to amend or add to your booking, or have a general query about your holiday, please contact our dedicated Customer Service Team.

Opening hours

Mon 08:00 to 20:00
Tue 08:00 to 20:00
Wed 08:00 to 20:00
Thu 08:00 to 20:00
Fri 08:00 to 20:00
Sat 09:00 to 17:00
Sun 10:00 to 16:00


Telephone:   0239 327 7933  , please press option 2

If you would like to contact our Cruise Specialists by e-mail please send your message to:  help@planetcruise.com

Tailormade Customer Services

Our Tailormade customer service team works hard to process bookings and confirm details with customers and the Cruise Lines. If you need to amend or add to your booking, or have a general query about your holiday, please contact our dedicated Tailormade Customer Service Team. All Tailormade booking start with the letter T.

Opening hours

Mon 08:00 to 20:00
Tue 08:00 to 20:00
Wed 08:00 to 20:00
Thu 08:00 to 20:00
Fri 08:00 to 20:00
Sat 09:00 to 17:00
Sun 10:00 to 16:00


Telephone:   0239 327 7934

If you would like to contact our Cruise Specialists by e-mail please send your message to:  help@planetcruise.com

Concierge Team

Our experienced concierge team can help take care of all your holiday extras. If you would like to add parking, shore excursions or hotel stays onto your existing booking then the team are on hand to assist. The Concierge team can also help you book your travel insurance or assist in finding upgrades to your flights or cabin. Also they are able to offer a range of ship visits  view here

Opening hours

Mon 09:00 to 18:00
Tue 09:00 to 18:00
Wed 09:00 to 18:00
Thu 09:00 to 18:00
Fri 09:00 to 18:00
Sat Closed
Sun Closed


Telephone:   0208 254 3558

If you would like to contact our Cruise Specialists by e-mail please send your message to:  concierge@planetcruise.com

Post Cruise Complaints:

Please email  care@planetcruise.com

Press Office

Please email  planetcruise@hillsbalfour.com

Webmaster

If you experience any problems with this site or have any questions or suggestions as to its content then please feel free to contact the Webmaster. Please send your message to:  webmaster@planetcruise.com

Website/ Business Enquiries

For business enquiries please call  0208 544 6428