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Coronavirus Travel Impact

As a result of the travel disruption and restrictions caused by the Coronavirus outbreak we are receiving high volumes of calls into our Customer Care department.

Our teams have worked tirelessly in recent weeks to assist customers whose holidays have been affected by Covid-19. As we are now experiencing exceptionally high demand on the contact centre, we need to prioritise customers whose holiday dates have already passed and who were due to travel next month. Our Customer Care team will need to focus on administrative tasks as well as servicing calls to be able to provide the necessary support to all of our guests. As a result, we will be reducing our Call Centre opening hours. You will still be able to contact us via email, however please be patient as our response time might be longer than usual. We would like to reassure you that all guests will receive the assistance they need and we will come back to standard opening hours as soon as possible.

If your query is about travel and boarding restrictions you may find the information you are looking for here

If your query is about cruise line change and cancellation policies you may find the information you are looking for here

Thank you to our customers for your understanding during this exceptional and unprecedented situation.

For any Press Enquiries please contact Hills Balfour: (0) 20 7593 1700