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Contact Planet Cruise

Address & contact details

Planet Cruise

Quay Point, First Floor, Unit 6, Northarbour Rd, Portsmouth PO6 3TD

Customer Services Opening Hours

Mon 10:00 to 17:00
Tue 10:00 to 17:00
Wed 10:00 to 17:00
Thu 10:00 to 17:00
Fri 10:00 to 17:00
Sat 10:00 to 17:00
Sun 10:00 to 16:00

Please see below how to contact us depending on your needs so our customer services team can best assist you. Before contacting us with a question, check out our handy online Help Centre, which has articles and resources covering all our Frequently Asked Questions and more.


Manage My Booking

Would you like to request a change to your booking? Log in to "My Booking", where you can view all your booking information and request changes via our Customer Contact Form.


Live Web Chat

Have a question about your booking? Speak to one of our friendly customer care advisors via our live web chat facility in our Help Centre. 9am-5pm Mon-Fri.


Urgent Enquiries

If you have an urgent query and you are departing in the next 3 weeks, please phone us. 10am-5pm Mon-Sat, 10am-4pm Sun. Call 0239 327 7800


Post Departure Feedback

Any concerns once returned, please complete the Customer Contact Form. To access the form, log in to "My Booking"

Call us We're open

0239 327 7933