Contact Planet Cruise
Address & contact details
Planet Cruise
Unit 6, Quay Point, Northarbour Road, Portsmouth, PO6 3TD
Customer Services Opening Hours
| Mon | 09:00 | to | 19:00 |
| Tue | 09:15 | to | 19:00 |
| Wed | 09:00 | to | 19:00 |
| Thu | 09:00 | to | 19:00 |
| Fri | 09:00 | to | 19:00 |
| Sat | 09:00 | to | 18:00 |
| Sun | 09:00 | to | 18:00 |
Please see below how to contact us depending on your needs so our customer services team can best assist you. Before contacting us with a question, check out our handy online Help Centre, which has articles and resources covering all our Frequently Asked Questions and more.
Live Web Chat
Have a question about your booking?
Speak to our Virtual Assistant (24/7) or connect to one of our Customer Service Agents. Chats are currently answered by a team member within 5 minutes. Open 9am-7pm Mon, Weds, Thurs & Fri. Sat and Sun 9am-6pm. 9:15am-7pm Tuesdays.Start Web Chat
Email Us
Ask a question, amend your booking or arrange a call back by completing our Contact Form. Enquiries are responded to within 3 working days. Email Us
Call Us
If you are departing within the next few weeks or have an urgent question, please speak to one of our Customer Service Agents. Lines are open 9am-7pm Mon, Weds, Thurs & Fri. Sat and Sun 9am-6pm. 9:15am-7pm every Tuesday. Current wait time is 10-15 minutes. The phone number is: 0203 848 3679.
Medical Assistance
Do you require mobility equipment, port assistance or to inform us of any other medical needs? Please contact our dedicated Special Assistance Team. Special Assistance
Post Departure Feedback
To share post-holiday feedback or get post-departure assistance, please contact our dedicated Customer Resolution Team. Give Feedback
Manage Booking
View all holiday details, download tickets, make a payment and request changes with "My Booking". To log in you need the Surname of the lead passenger and your Planet Cruise Booking ID. My Booking