Covid-19 Travel Updates and FAQ's - Flexible Booking Conditions - Future Cruise Credits

Contact Planet Cruise

Address & contact details

Planet Cruise

1 Quay Point, Northarbour Road, Portsmouth Hampshire PO6 3TD

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Customer Services Opening hours

Mon 09:00 to 18:00
Tue 08:00 to 20:00
Wed 08:00 to 20:00
Thu 08:00 to 20:00
Fri 09:00 to 18:00
Sat 09:00 to 18:00
Sun Closed

Coronavirus Travel Impact

As a result of the travel disruption and restrictions caused by the Coronavirus outbreak we are receiving high volumes of calls into our Customer Care department.

We have increased the number of staff to handle these calls and we are dealing with customers on a priority basis, with those customers currently travelling or with imminent departures being dealt with first. Please refrain from calling if your query is not urgent, please use our customer contact form so that we can direct your query to the relevant department and get back to you as soon as possible.

If your query is about travel and boarding restrictions you may find the information you are looking for here

If your query is about cruise line change and cancellation policies you may find the information you are looking for here

Thank you to our customers for your understanding during this exceptional and unprecedented situation.