Below we outline what data we use, how is used and what choices and rights you have in respect to the data that is held.
If enquiring for information or a quote – you are able to contact us via the telephone or by completing a form online. In doing so we will ask for some simple contact details (phone number, email and name) as well as record details of your general or specific requirements.
Our team will then use this information to help find you a holiday and communicate options to you. You may ask for our team to stop providing details of holidays or offers tailored to your requirements at any point.
In proceeding to book a holiday, the information that we will require may vary depending on a number of factors. These are:
We must pass on the information required by those fulfilling your travel services. We will only pass on information relevant to the service. We will work with any suppliers to ensure that any data passed to them is adequately protected and adheres to the levels of privacy and data security practised by us.
In all cases we will record and securely store:
In some instances we will also need:
Card data storage
In all instances, we must store the last four digits of a payment card number and an authorisation token. This allows us to offer our customers certain services, primarily the ability to book a holiday with a low deposit. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information and card data. We also follow the Payment Card Industry Data Security Standard (PCI DSS).
Third Party Review sites.
We work with both TrustPilot and Feefo.
Once a booking has been completed, we will provide your name, email address and the name of the holiday booked to one of the above companies.
Your information is used solely to send a survey on our behalf. This allows us to measure the effectiveness of our services as well as provide you with an opportunity to quickly and easily provide feedback which we can then act upon as necessary. Your feedback is published on the appropriate third party site. In each instance, we will be provided with details of who has left feedback, though you will have the option to publish your feedback anonymously so that you cannot be publically identified. We reserve the right to reply to reviews publically, taking care not to communicate any personal information from which you could be personally identified.
Should you not prefer to be contacted by TrustPilot or Feefo or any other third party site that operates similarly, let us know. In asking not to be contacted by such parties will not prejudice the service provided to you in any way. Upon booking, you will be provided with alternative methods of contacting our business directly to provide feedback and get any immediate concerns or queries addressed.
It is important that we are able to contact you by email, telephone or letter using the contact details obtained at the time of booking to keep you updated about your holiday. This could be to:
We will only contact you with offers, promotions or details of available products and services under the following circumstances.
Information collected digitally can include your IP address, data from your browser, cookies (see below) and how our website is used and from what kind of device. This can be used for a number of purposes, such as provide aggregate information as to how users may access our site to providing a more individualised service, such as displaying our pages in the right language or personalisation of ads.
The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
Session cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. These session cookies expire after a browser session so will not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies.
Persistent cookies are stored on a visitors computer in between browser sessions which allows the preferences or actions of the visitor across a website site to be remembered. Persistent cookies may be used for a variety of purposes including remembering visitors preferences and choices when using a website or to target advertising.
First and third party cookies
Whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie. First party cookies are cookies set the particular website that the user has chosen to visit. Third party cookies are cookies that are set by a domain other than the one being visited by the user.
Your rights to see, delete or amend data held about you
You are entitled to access your personal data held by us at any time. Please email firstname.lastname@example.org to make such a request. We will be obliged to offer any appropriate details within 30 days of the request. Please do advise us if you are seeking a specific piece or pieces of data.
We will only process your data for as long as it is deemed necessary after which time it will be securely deleted. Any concerns about the ongoing processing of data, including any corrections that may need to be made to any information held, should also be directed to email@example.com.
Contact Information: Iglu.com Ltd., 165 The Broadway, London, SW19 1NE
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