Cruise with Confidence - Covid-19 Updates - Flexible Cancellations - Future Cruise Credits Covid-19 Travel Updates and FAQs
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What our customers say

Windsor , 08 June 2020

Planet Cruise were very helpful when our P &O cruise for August this year got cancelled due to COVID 19.This cancellation meant we were entitled to 125%FCC which I found quite difficult to sort out on line but Clare explained everything to me and re booked our cruise for next summer very easily . I can totally recommend Planet to anyone looking to book a cruise.

Mr Jon Humphrey, 05 September 2020

Helpful and got it sorted out

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Covid-19 Related FAQs

  • All holiday packages with Planet Cruise are fully financially protected with ABTA and ATOL. This means if your sailing is cancelled, the cruise line, other suppliers, or even ourselves, stop trading, you will not lose any money tied into a package with us.

  • Some ocean and river cruises have already started sailing again with enhanced safety and sanitation measures now in place. For full details, see our cancelled cruises page and river cruises return guide.

  • If your cruise is cancelled, you can receive a refund or future cruise credit you can use to rebook an alternative cruise later. If you select a future cruise credit, you will often receive added benefits such as increased credit or onboard spend to enjoy extra treats as a thank you for your loyalty.

  • Many cruise lines have updated their cancellation policies given the current situation. These conditions usually have a shorter notice period to cancel and fewer financial penalties such as loss of deposit and admin fees. See our flexible cancellations guide for policies by cruise line.

  • All cruise lines follow the strictest international health and hygiene measures, and these policies have been enhanced to follow guidance on how to deal with Covid-19. For more information on what each cruise line is putting in place to keep you safe before, during and after your cruise, check out our guide and see how you can cruise with confidence.

  • This information is provided on your Booking Confirmation, along with details of your holiday package's terms and conditions.

Cruise FAQs

  • In the Summer holidays and half term the Mediterranean and Caribbean are popular family destinations. In the Autumn and Spring Alaska, the Norwegian Fjords and Iceland are stunning while Hawaii and Asia are great for those chasing the sun. See here for a full list of cruise destinations available.

  • P&O Cruises, Royal Caribbean and Norwegian Cruise Line’s fleet of fun-filled cruise ships are the go-to cruise lines for a family cruise holiday. See here for all the best family cruise deals.

  • The details vary greatly by cruise line, however, the typical extras you can add are speciality dining and drinks packages, shore excursions, flight and cabin upgrades and spa sessions. This is either available to manage online via the cruise line’s or our own portal, or by calling us.

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