Customer reviews

94% of our customers give us good ratings (1404 reviews)

Date Product Score Comment
3 hours ago Iberian Delights from Santa Cruz cruise on Thomson Dream. You got our personal details wrong (for 2 of my party). When I rang back to (long time on hold) enquire about drink packages you representative was very abrupt. I then contacted TUI (Marella) who could not tell me what was included in the drinks package and referred me to a Cruise Critic forum! The price for the cruise went up when I rang back to book (less then 30 minutes from my first quote). We have been on a number of cruise and never had this happen before. So would we book with TUI Marella again, definitely not. Would we book through you again - we would seriously have to think about it. On one of my phone calls to you I spoke to a young lady called Morgan who was very polite and helpful.
6 hours ago Iceland & Norway from Southampton cruise on Sapphire Princess. Prompt call-back. Helpful and knowledgeable.
8 hours ago Paradise Islands & 7 Nt Barbados Stay cruise on Tui Explorer. Very pleased with service, received from Victoria (Vicky) she was a pleasure to talk to and sent me lots of quotes before I made up my mind, this is the second time booking with planet cruises and will use again.
8 hours ago Southern Caribbean from Miami cruise on Celebrity Equinox. Excellent customer service from Jay Turner. He was extremely patient and understanding with me whilst making my mind up about which option to go ahead with and he explained everything in a straightforward manner. Booked for 13 nights on Celebrity Equinox from Miami and an additional three nights in Miami. Will definitely contact Jay for our next cruise as our 25th Wedding Anniversary is coming up later in the year and my mum turns seventy early next year so will be looking to book a further two cruises.
9 hours ago British Isles & French Open Signature Sailing cruise on Celebrity Eclipse. Fantastic service from start to finish
11 hours ago Treasures of the Mediterranean from Palma cruise on Thomson Dream. Very friendly and helpful staff whilst booking. This is my first cruise and had very little knowledge. I felt I wasn’t rushed just to get the booking and everything was explained
23 hours ago Norway & Fjords from Southampton cruise on Britannia. The best Travel Agent to book a Cruise with.
1 day ago Northern Europe from Southampton cruise on MSC Preziosa. We were very impressed everything was sorted and booked very efficient and fast,all our questions were answered honestly.
We were amazed at how we were made to feel valued and individual.
1 day ago Canary Isles & Madeira from So'ton cruise on Azura. We always have good service from Planet and have used them many times.
1 day ago Baltic Discovery from Newcastle cruise on Tui Discovery. Nice experience, everything was explained and questions answered. Deposit taken over the phone and the details sent to my email within an hour.
1 day ago Pride of Panama & 7 Nt Jamaica Stay cruise on Tui Discovery 2. Excellent service again from the team
1 day ago Eastern Caribbean from Barbados cruise on Britannia. Catered to my needs and looked at all my options. Jeff who handled my enquiry was great.
2 days ago Italy & Croatia from Malta cruise on Oceana. Very helpful
2 days ago Spain, Portugal & France from So'ton cruise on Ventura. Good
2 days ago Hidden Treasures of Europe from Malaga to Newcastle cruise on Tui Discovery. Most helpful and able to make a Sensible decision.
2 days ago Northern Europe from Southampton cruise on MSC Preziosa. Yes used before and will again
2 days ago Northern Europe from Southampton cruise on MSC Preziosa. they phoned me back at the house within 5 minutes of me calling on them about a cruise welcome
2 days ago Southern Caribbean from Miami cruise on Celebrity Equinox. My phone call was answered by Heather Chainey, very friendly, knowledgable lady. She even came in on the morning of her day off to sort out flights & complete our holiday booking, thank you Heather 😀
2 days ago Canary Isles & Madeira With Atul Kochhar cruise on Ventura. 1st class service,
2 days ago No-fly Canada in the Fall cruise on Marco Polo. Helpful service at good price. Danby even mentioned a sharps box for my diabetic wife.

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