We thank our customers for their continued patience whilst we look after our customers affected by this complex and ever-changing situation.
We are currently assisting those on holiday or due to go on holiday in February and that have been affected by a change of arrangements. Please be assured that if you have been affected by a last-minute change, we are aware and are making appropriate alternative arrangements on your behalf.
Those travelling at a later date, on sailings that we know to have had amendments to the itinerary, will be contacted individually to discuss their booking. This process will only commence once all customers travelling imminently have had their booking serviced.
The above represents a significant outbound operation in which we are dealing with customers on a one-to-one basis. We therefore understand and are sorry should you have longer waits than normal in getting any general queries answered. Should your query be non-urgent (i.e. you are not travelling within the next two weeks or your requirements are not time-sensitive), please consider contacting us at a later date.
Due to the current travel restrictions to mainland China, we suggest that no arrangements are made to organise visas for travel to China at this moment in time.
Please note that in cases where no amendments have been made to itineraries and there has been no overall change to the restrictions for travel to the countries upon which you plan to visit, we are not making individual contact as at this point in time the holiday will proceed as planned.
Cruise Lines International Association (CLIA), the leading voice of the global cruise industry, issued today the following statement in response to recent developments concerning the 2019-20 coronavirus outbreak and its impact on the global cruise industry.
“The health and safety of cruise passengers and crew is and remains the number one priority of CLIA and its member lines, which make up over 90% of ocean-going cruise capacity worldwide.
Given the evolving nature of the ongoing 2019-novel coronavirus outbreak—and based upon prevailing guidance from global health authorities, including the World Health Organization (WHO)—CLIA Members have adopted the following enhanced protocols for ocean-going guests and crew who have recently traveled from or through China, including Hong Kong and Macau. These enhanced policies, which are in effect as of 7 February 2020, build upon those which were implemented on 31 January 2020 and continue to allow for informed decisions on a case-by-case basis whether a guest or crewmember will be permitted to board.
In coordination with cruise lines, medical experts and regulators around the world, CLIA and its member lines will continue to closely monitor for new developments related to the coronavirus and will modify these policies as necessary with the utmost consideration for the health and safety of passengers and crew. Importantly, the cruise industry is one of the most well-equipped and experienced when it comes to managing and monitoring health conditions of those onboard, with outbreak prevention and response measures in place year-round. Furthermore, ships must be fitted with onboard medical facilities, with shipboard medical professionals available around the clock, 24/7, to provide initial medical care in the event of illness and help prevent disease transmission.”
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