Coronavirus Travel Updates

On this page:

1. Our Statement
2. CLIA, ABTA and Government Advice
3. Cruise Lines' Statements

• For a list of frequently asked questions concerning the coronavirus in terms of cruise and travel, please see our dedicated Coronavirus FAQs.
• For the latest information about cancelled cruises, please see our Cancelled Cruises Updates page.
• For details on cruise lines' flexible cancellation policies, please see our Flexible Cancellations Policies page.
• For specific information for each cruise line in terms of updates and policies, please see our Cruise Line Travel Updates page.
• For reassurance about booking your cruise holiday, please see our dedicated page here.

Our Statement

Planet Cruise remain committed to providing our customers with quality and worry-free cruise packages. We know that whether you are currently seeking that perfect cruise, or are looking ahead to your upcoming holiday, you may have some questions about how a cruise holiday may be affected by ongoing world events.

We are aware that the situation both in the travel industry and globally is constantly changing during this difficult time and we are taking measures to deal with every event and circumstance as it arises. As a result, our call centre is extremely busy with the high volume of customers trying to get in touch. Please be assured that we are contacting customers whose holiday plans are directly affected. Our priority has been the repatriation of customers, which is now almost complete, In the meantime, if you have a non-urgent query about your booking please email us at cruisechanges@planetcruise.com

It’s worth remembering that:

• By booking with Planet Cruise your holiday is financially protected.
As members of ABTA, we follow an industry Code of Conduct. All cruises are ‘package holidays’ therefore granting you specific rights and protections under UK legislation.
• We are an industry-leading cruise agent and tour operator and have been trading for over 20 years.

What happens if our holiday is no longer operating or has been subject to a ‘significant change’ prior to travel?

We are working closely with our cruise line partners, who are continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities.

Should a holiday be cancelled, our customers will be provided with notification.

Any customer affected by a ‘significant change’ will be contacted by our dedicated team to discuss their options.

We also have a separate team working to help affected customers find their next perfect cruise.

What if my holiday changes whilst I am away?

Any decisions to make necessary changes to your holiday whilst you are away will be taken with your safety in mind.

If you have booked a flight inclusive package holiday and you need to be brought home from a different port of disembarkation from that anticipated, you can be assured that new flight arrangements will be made on your behalf and at no cost to you.

Should a change in cruise itinerary be necessary, you can rely on our cruise line partners to keep you updated of developments whilst the sailing is in progress.

If your holiday is cut short by the operator, you will be due a refund for any unfulfilled elements as well as brought home at the earliest opportunity at no further cost to you.

CLIA, ABTA and GOV UK: Latest advice, statements and policies

• For country-specific advice, please see the UK Government’s information here.
• If aged over 70, please see the UK Government’s information here.
• For ABTA’s advice for consumers, please see here.
• For the Cruise Lines International Association’s latest statement please see CLIA's site here.

Cruise Lines’ Coronavirus Policies and Updates

What are cruise lines doing to ensure the safety of passengers?

Customers will not be taken to destinations where the UK Foreign and Commonwealth Office advise against travel.

Cruise ships have well established practices for the prevention of spreading of illness. They are however taking additional steps prior to letting passengers aboard.

These include denial of boarding to passengers that:

• Demonstrate symptoms of illness or show to have an elevated temperature during additional screening measures, including non-invasive temperature testing.
• Have recently (usually within 14 days prior to embarkation) visited or passed through areas of heightened risk, or have been in contact with people that have recently visited or passed through areas of heightened risk.
• Individual cruise line policies may vary and will change depending on the global situation.

For more information from individual cruise suppliers, please see here.