Covid-19 Travel Updates and FAQ's - Flexible Booking Conditions - Future Cruise Credits Covid-19 Travel Updates and FAQ's

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Coronavirus Travel Impact

As a result of the travel disruption and restrictions caused by the Coronavirus outbreak we are receiving high volumes of calls into our Customer Care department.

We have increased the number of staff to handle these calls and we are dealing with customers on a priority basis, with those customers currently travelling or with imminent departures being dealt with first. Please refrain from calling if your query is not urgent, please use our customer contact form so that we can direct your query to the relevant department and get back to you as soon as possible.

If your query is about travel and boarding restrictions you may find the information you are looking for here:
Cruise Line Embarkation Policy Updates

If your query is about cruise line change and cancellation policies you may find the information you are looking for here:
Cruise Line Flexible Change and Cancellation Policy Updates

Thank you to our customers for your understanding during this exceptional and unprecedented situation.

Other contact details

To speak to a Cruise Specialist call 01 517 6250 during our opening hours:

Mon 09:00 to 18:00
Tue 09:00 to 18:00
Wed 09:00 to 18:00
Thu 09:00 to 18:00
Fri 09:00 to 18:00
Sat Closed
Sun Closed


Our experienced Cruise Specialists will be happy to answer any questions you may have and help you decide which cruise is best for you.

If you would like to contact our Cruise Specialists by e-mail please send your message to:  reservations-ie@planetcruise.com

Customer Services

Our customer service team works hard to process bookings and confirm details with customers and the Cruise Lines. If you need to amend or add to your booking, or have a general query about your holiday, please contact our dedicated Customer Service Team.

Opening hours

Mon 10:00 to 15:00
Tue 10:00 to 15:00
Wed 10:00 to 15:00
Thu 10:00 to 15:00
Fri 10:00 to 15:00
Sat 10:00 to 15:00
Sun Closed


Telephone:   01 437 8460  , please press option 2

If you would like to contact our Cruise Specialists by e-mail please send your message to:  customerservices-ie@planetcruise.com

Post Cruise Complaints:

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01 517 6250