Our whole experience was excellent, from the time we got on the ship to the time we left. The ship never appeared crowded and there were never any queues even in the buffet restaurant. All the restaurants we tried were excellent, good quality food and always hot. Always made to feel important from all the staff. Would use NCL again if the cruise came up.
Highlights were the great dining and service provided by NCL and their staff. Food was very plentiful and mainly excellent quality especially in the speciality restaurants. Bars were equally good with excellent bar staff. The only exception to the above was O'Sheehans bar, which offered mediocre food and service in our experience. The balcony room was spacious, well equipped, very clean, and well looked after by the porter. Activities onboard were very good - lots of different things to do and see including the shows and club events. "The Excel" band in particular were entertaining. Could have done with a sports bar, didn't have pool, darts etc, and I would have preferred some activities of that nature. We went on one excursions which was very good in itself, but expensive. in general the excursions offered poor value, and transfers fromt he ship were limited and charged at $20 per head even if it was just a mile or so. Overall, very enjoyable.
Friendly staff, good food & drink, excellent onboard band - The Excell, a variety of other shows, 3 ports cancelled due to storm so beyond the control of NCL & recompense offered for disappointment. Overall, very good!
My wife and I have been cruising every year since 2007 and this was our 2nd cruise with NCL the previous being on the Spirit in 2017. The ships crew on the Star were exceptional, the facilities and entertainment were very good and the overall condition of the ship were better compared to that of the Spirit. My wife had an operation on her hand earlier in the year which resulted in her wedding ring(which she had worn for 27 years) no longer being suitable to wear as it could not be enlarged. So whilst in one of the ports I purchased a replacement. When we arrived back on board during a question time session with the captain and first officers we asked the captain if he could conduct a small service of sorts for the new ring. The next day we we escorted up to the Bridge where the captain Konstaninos Gkokas read a small passage and presented some flowers to my wife. After going ashore we returned to our cabin to find champagne, hand made chocolates, roses, a signed certificate and photos of the ship and the cruise. It was such a wonderful experience and gesture and completed our cruise, we will always have fond memories of the cruise for the rest of our lives. Our thanks to captain Gkokas and all the crew for a fantastic cruise and will certainly be sailing with NCL again.
We went a a stay and cruise. Everything ran very smoothly, all of the transfers,hotels and cruise.
Cannot fault service from booking agent to cruise company , great ship , great places to visit .Helpful crew.
Very good
The friendliest and cleanest ship yet and the staff were amazing! Will cruise with Norwegian again. Just gotta save up again!! Planet Cruise was superb and everything went according to plan except the weather midweek but always plenty to do on board!
Take your first cruise and you'll never want to stop. It happened to us. Beautiful and wonderful experience, friendly atmosphere. We recommend it.
A bucket list destination for sure. The Panama Canal is an amazing sight. The itinerary was excellent with six ports of call as well as the two US ports at start and finish. Plenty of choices for shore excursions. The ship was comfortable and we enjoyed Norwegian Cruise line, our first cruise with them. Usually we travel on smaller ships but chose this trip purely for the Canal. Had a bit of a problem at Heathrow with ESTA but luckily Planet Cruise was able to assist and get it sorted quickly. All in all a fabulous experience.
