Great cruise. Very impressed with the planning by Planet Cruise and the transfer arrangements and hotels both in Bueno Aires and Santiago. Very smooth an efficient. Excllent service all round Robert
This was a very good educational cruise, it is once in a lifetime cruise and the Panama canal was the best part of the cruise
Itinerary, food and staff were excellent. Cabins are in need of an update as they are starting to look shabby (stains on carpet and dints in the walls) although there were kept clean.
The ship and itinerary were good. The food and service were very good. The evening entertainment was poor the shows were only average and there was very little to do when the 1st show was over. The drinks prices were very high after they were subject to service charge. Very few people were drinking or socialising. The only serious problem we had was that Holiday Taxis were 95 minutes late picking up from the ship to the hotel. It is my opinion they took too much work on and that people were leaving the ship and taking the taxis of those already booked. The other arrangements went perfectly and the tours before and after the cruise were excellent.
Everything was great with 2 exceptions. The on-board drink prices were extortionate. And the cost of their tours was very high for what you got.
This is our second cruise with Holland America and once again we were not disappointed with our cruise to S. America. A well portioned ship- comfortable cabin and friendly professional staff. All travel arrangements went according to plan both on board and ashore.
Ship needs updating. Neptune lounge & service good. Dining room service up & down. General food good. Very disappointing voyage as weather permitted us from going to the Falklands which was the main reason for sailing this route also 2 other ports. Holland & America excursions we booked prior to sailing were very disappointing and did not live up to their disciption. Will not be cruising with Holland & America again.
Food and service excellent and stateroom as expected. Unfortunately weather against us and unable to get to The Falklands nor disembark i Puerto Montt.
Two lifts out of order for long periods, important as we were on deck 1. Cabin WC malfunction at least five times, not good. Two portholes covered and locked for considerable time, so we might as well have paid less for an inside cabin. Two significant ports of call cancelled for bad weather, with not much extra info. We do understand that there is no control of bad weather, but overall, this cruise did not fulfil the promise and was very disappointing. All arrangements made by Planet Cruise were excellent.
