Covid-19 Travel Updates and FAQ's - Flexible Booking Conditions - Future Cruise Credits

Cruise lines flexible cancellation policies

Many cruise lines have temporarily introduced flexible cancellation terms to give passengers more confidence in booking their cruise in the current climate.

These new policies are designed not only to protect guests who have already booked a cruise, but also to give you the confidence to go ahead and book your cruise, with the peace of mind that you won't lose out, should you decide to reschedule for any reason.

These policies are temporary and may be adjusted at any time. We will update this page with any changes as we become aware of them. Last Update: Wednesday 8th April 2020, 12:00pm

For existing bookings, these policies apply only to the cruise element of bookings where Planet Cruise are the tour operator of the holiday.

If you have a query regarding an existing booking please email our dedicated changes team: cruisechanges@planetcruise.com

  • For general travel information related to the coronavirus, please see our Coronavirus Travel Updates.
  • For a list of frequently asked questions concerning the coronavirus in terms of cruise and travel, please see our dedicated Coronavirus FAQs.
  • For the latest information about cancelled cruises, please see our Cancelled Cruises Updates page.
  • For specific information for each cruise line in terms of updates and policies, please see our Cruise Line Travel Updates page.
  • For reassurance about booking your cruise holiday, please see our dedicated page here.

Azamara

The “Cruise With Confidence” policy allows guests due to sail on or before 31st July 2020, to cancel up to 48 hours before sailing. Guests will receive full credit for their fare, usable on any future sailing of the guest’s choice in 2020 or 2021. The policy applies to new and existing cruise bookings.


Carnival

Guests who choose to keep their booking for departures until 31 May 2020 will receive the following Onboard Credit (OBC) amounts:

  • $100 per cabin for 3- and 4-day cruises
  • $150 per cabin for 5-day cruises
  • $200 per cabin for 6-day and longer cruises

For guests who booked prior to 6th March 2020, if you decide to change plans, Carnival will allow those booked on sailings between now and 31st May 2020 to transfer existing bookings to a new date and receive 100% FCC (Future Cruise Credit) of the cancellation fees (FCC valid until 31/3/21)

  • Guests booked on sailings departing between 9th and 31st March 2020 can move your booking to a future date up to 3 days before sailing.
  • Guests booked on sailings departing between 1st April and 31st May 2020 can move your booking to a future date by 31st March 2020.

The FCC must be used for a sailing departing by 31st March 2021.


The following individuals will temporarily not be allowed to sail:

  • Guests who have been hospitalised in the last two months for, or have a history of, severe or chronic medical conditions.
  • Per CDC, chronic conditions are defined as an illness persisting for a long time or constantly recurring, such as diabetes, heart, kidney or lung disease, suppressed immunity (i.e., active cancer, taking steroids) or require oxygen for any reason.
  • Guests who are 70 years and older, will be required to present a doctor's "fit to sail' letter at check-in, confirming they do not meet any of the health/medical criteria.
  • If your clients are unable to present this letter, they will not be allowed to cruise.
  • Guests who have been to or traveled through China, Hong Kong, Macau, South Korea, Italy, Iran, Japan, Singapore in the last 20 days prior to embarkation.
  • Guests who have been in contact with another person diagnosed with or tested for COVID-19.

Any customers who meet any of the above criteria must cancel their reservation and may select one of the following options:

  1. Receive a 100% Future Cruise Credit (FCC). In addition, your clients will also receive a future onboard credit - US$300 per stateroom if they were scheduled to sail on a cruise of 5 days or less; US$600 per stateroom if they were scheduled to sail on a cruise of 6 days or longer - when they rebook their future cruise.
  2. Receive a cash refund, to be processed to the original form of payment within 90 days.

Celebrity Cruises

Cruise with Confidence: You can cancel your cruise for sailings departing up to and including 01/09/2020 for any reason up to 48 hours before sailing and receive a 100% FCC to use until 31st December 2020. This FCC can be reused up to 57 days before the new sailing’s departure date and is valid for 1 free change of ship and sail date. Alternatively, you can cancel free of charge and receive an FCC for the deposit amount.


It is apparent that COVID-19 presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore, effective Monday, 16th March, boarding will be denied to any person aged 70 or older, at the time of embarkation, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel.

https://www.celebritycruises.com/content/dam/celebrity/pdf/Physician-Fit-to-Sail-Form.pdf


Celestyal

Customers are able to alter their plans up to 7 days before the sailing date without incurring cancellation fees up to 30th June 2020 and will receive a 100% Future Cruise Credit that can then be applied towards a 2020 or 2021 cruise.

Alternatively, guests who wish to continue with their current holiday plans and don’t change from now through to 30th June 2020, will receive a special onboard spending credit of up to 100 Euros for seven-night cruises.


Cruise and Maritime Voyages

You can cancel your cruise up to 7 days prior to departure and receive a 125% future cruise credit voucher, provided you have paid in full. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st December 2020.


Crystal Cruises

For cancellations made on or before 31 days prior to departure date, the applicable cancellation penalty will be issued in the form of a future cruise payment valid on Ocean, River, Yacht and Expedition voyages embarking on or before 31st December 2021.

These new cancellation guidelines apply only to active bookings and new bookings made prior to 30th April 2020.

If a cancellation is made 30 days or less prior to departure date, standard cancellation penalties apply with no future cruise payment and no refund of any amount.


Cunard

All guests with existing and new bookings on holidays departing before 31st August 2020 may now cancel up to 48 hours prior to departure.

Rebook on a different sailing and receive:

  • For voyages of 1-3 nights duration: $150
  • For voyages of 4-7 nights duration: $300
  • For voyages of 8-14 nights duration: $600
  • For voyages of 15+ nights duration: $900

The Future Cruise Credit may be redeemed against any sailing until the end of March 2022 (bookings to be made before 31st December 2021). The Future Cruise Credit is non-refundable, but may be used on multiple sailings.


Costa

Costa Cruises have announced they have suspended the global operations of its ships until 3rd April 2020. Currently underway cruises will end their current itinerary just to allow guests to disembark and return home.

If departing from 31st March onwards, you can transfer to an alternative 2020/2021 sailing free of charge. Alternatively, you can cancel, with cancellation fees frozen at 50 Euros, up to 21 days prior to departure.


Fred. Olsen

The cruise line have paused their ocean cruise operations until 23rd May. For the time being Fred. Olsen’s river ship Brabant is not affected by the pause in operations and the season will commence as planned on 6th April.

When you book any Fred. Olsen Cruise our booking will be covered by the “Booking Reassurance Guarantee”.

If you decide to change your plans you can cancel your booking with no penalty and transfer any money paid to a different cruise (within the same year). The booking transfer must be completed by 5th May 2020.

For cruises departing in 2020, you need to advise us at least 2 weeks before you are due to travel (minimum of 90 days’ notice, prior to departure, required for 2021 and 2022 departures). The booking transfer must be completed by 5th May 2020.


Holland America Line

Holland America Line have introduced the Short-Term Cancel Policy for bookings made through 31st July 2020 and departing between 6th March 2020 and 31st July 2020, with the option for customers to cancel their booking (new or existing), with a minimum of 48 hours cancellation notice prior to departure date.

Any cancellation will receive a Future Cruise Credit (FCC) for the amount of their cancellation fees that can be used for another cruise in 2020 or 2021. The FCC must be booked by 31st December 2020. FCCs are nonrefundable, non-transferable and do not have to be used on the same destination that was cancelled. HAL have also given you longer to make final payment on June 2020 sailings. For all June departures, final payment will now be due 60 days prior to the sailing date.


Marella

If you are booked on a cruise up to 30th June 2020 that has not been cancelled, you can transfer to any other cruise 7 days prior to departure.


MSC Cruises

Sailings up until 30th September 2020 can rebook within geographical parameters on cruises sailing on or before 31st December 2021. To qualify, you must have paid your balance in full. This also applies if you are a UK/Irish customer who has been impacted by FCO advice but has not had your cruise cancelled by MSC.

The deadline is 96 hours before departure for fly cruises and 48 hours if your package is cruise only.


Norwegian Cruise Line

Beginning 10th March 2020, guests who have a voyage through 30th September 2020 may cancel up to 48 hours from embarkation and receive a 100% future cruise credit to be used for sailings that embark through 31st December 2022.

NCL have advised anyone over the age of 70 not to cruise. However, should you wish to continue, you must provide a medical certificate prior to embarkation. To access the form, please click on the following link:

https://www.ncl.com/sites/default/files/Certificate-of-Medical-Fitness-to-Travel-form.pdf

This easy-to-complete form must be signed by a licensed medical professional and be dated no more than seven days prior to the date of embarkation or seven days prior to the start of your travels if traveling for more than seven days before a voyage.

Those who do not present the form will be denied boarding and will be issued a future cruise certificate for the value of their cruise.

This health and safety policy update is being implemented immediately across NCL ships that embark or disembark in a U.S. port.


Oceania Cruises

Oceania Cruises are introducing a new Travellers Assurance Programme. Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose out.

Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

  • Valid for all existing reservations for voyages departing from 10th March 2020 through 30th September 2020
  • Valid for all new reservations until 30th April 2020 for voyages departing from 31st March 2020 through 30th September 2020
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by 31st December 2021

P&O Cruises

All guests with existing and new bookings on holidays departing before 31st August 2020 may now cancel up to 48 hours prior to departure. Cancelled bookings will receive a Future Cruise Credit equivalent to 110% of the booking value or have to pay standard cancellation fees.

The Future Cruise Credit may be redeemed against any sailing until the end of March 2022 (bookings to be made before 31st December 2021). The Future Cruise Credit is non-refundable, but may be used on multiple sailings.


Princess

New Cancellation Policy

Cruise with Confidence - For customers who have bookings sailing until 10th May 2020, you can rebook on an alternative sailing and receive a generous Future Cruise Credit as below.

  • Sailings departing 12th March to 25th March - 225% FCC
  • Sailings departing 26th March to 8th April - 175% FCC
  • Sailings departing 9th April to 10th May - 150% FCC

Regent

If departing between 10th March and 30th September 2020, cancel up to 48 hours prior to sailing and receive 100% FCC (based on cruise fares excluding air/concierge collection arrangements, valid until 31/12/22)


Royal Caribbean

The “Cruise With Confidence” policy allows guests due to sail on or before 31st July 2020, to cancel up to 48 hours before sailing.

Guests will receive full credit (FCC) for their fare, usable on any future sailing of the guest’s choice in 2020 or 2021. The policy applies to both new and existing cruise bookings.

As of 16th March 2020, in order to sail if you are over the age of 70 at the time of embarkation, you must present a doctor’s letter stating that you’re healthy and fit to travel. Please bring this letter with you which must certify that you have no severe, chronic medical conditions.

https://www.royalcaribbean.com/content/dam/royal/resources/pdf/rccl-approved-physician-letter.pdf


Saga Cruises

Book by 31st March 2020, and you won’t have to worry about cancellation fees or charges. You’ll be free to cancel your cruise up to 14 days before sailing, with no questions asked providing you have taken Saga’s travel insurance policy.

This applies to all cruises sailing from June to December 2020 aboard Spirit of Discovery and Spirit of Adventure, on both existing and new bookings where customers have taken Saga’s included insurance policy.


Seabourn

Cancel up to 30 days prior to departure and receive a Future Cruise Credit (FCC) for the amount of deposit and any cancellation fees (valid for 90 days), This applies to all existing bookings and new bookings made from now until 30th April 2020 for sailings departing between 1st April 2020 and 15th October 2020.


Silversea

If departing between 3rd March and 31st May 2020, you can cancel up to 48 hours prior to sailing and receive FCC for cruise portion of the booking.

If departing between 1st June and 31st December, you can cancel 30 days prior to departure and receive a full cash refund* for all monies paid on the cruise portion.

*Cancellation within 30 days leads to losing full cost of booking as well as customary admin fee.


Scenic and Emerald Yachts

If departing from 1st June 2020 onwards, transfer for free to an alternative departure up to 30 days prior to departure.


Viking

We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. The temporary Viking Risk Free Booking Policy allows you to change or cancel your cruise date up to 24 hours before the planned departure. This policy covers all Viking reservations that are made by 30th April 2020.

This temporary exception to Viking's standard booking terms is applicable to two groups of guests:

  1. All guests with reservations made prior to 8th March 2020, inclusive of all itineraries and years of departure.
  2. All guests who make a new reservation through 30th April 2020. This includes reservations for all departure dates and products currently available for sale.

Those who are covered by the temporary exception to the standard booking policy can change their cruise date or cancel their cruise at any time up to 24 hours before their planned departure, without incurring fees. In either case you will be issued a voucher for future travel valid for 24 months, which can be used on a new reservation for any river, ocean or expedition cruise.

Notification of intent to change or cancel your cruise reservation must be received as follows:

  • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight’s departure.
  • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.

All change or cancellation fees incurred will be reimbursed in the form of a Future Cruise Voucher. Future Cruise Vouchers may be used toward a new reservation for any future river, ocean or expedition cruise and will be valid for 24 months from issuance.



Virgin Voyages

Scarlet Lady’s inaugural sailing season has been postponed until 15th July 2020, with her maiden voyage now taking place on 7th August 2020. The cruise line are offering several options for customers booked on these impacted sailings.

  • Double Your Value - 200% in Future Voyage Credit which you can apply to another sailing, rather than a refund. That’s double the value of your existing voyage fare.
  • Extra Onboard Credit - If you use your Future Voyage Credit before June 30, 2020, we'll sweeten things even more, with up to $500 in onboard credit.*
  • Full Refund - A full refund of your voyage fare along with a Future Voyage Credit equal to 25% of the booked voyage fare to be used on a future sailing.**

*Your onboard credit amount will be based on the cabin you select. Suites: $500, Sea Terraces: $300, and Sea Views or Insiders: $150.


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