Cruise with Confidence - Covid-19 Updates - Flexible Cancellations - Future Cruise Credits Covid-19 Travel Updates and FAQs
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Cruise lines flexible cancellation policies

Many cruise lines have temporarily introduced flexible cancellation terms to give passengers more confidence in booking their cruise in the current climate.

These new policies are designed not only to protect guests who have already booked a cruise, but also to give you the confidence to go ahead and book your cruise, with the peace of mind that you won't lose out, should you decide to reschedule for any reason.

These policies are temporary and may be adjusted at any time. We will update this page with any changes as we become aware of them. Last Update: Thursday 19th November 2020, 16:45pm

For existing bookings, these policies apply only to the cruise element of bookings where Planet Cruise are the tour operator of the holiday.

If you have a query regarding an existing booking please email our dedicated changes team: help@planetcruise.com

For information on how cruise lines are individually taking measures to ensure the health and safety all guests in the aftermath of Coronavirus, see our Reassurance and FAQs pages. For all other Covid-19 information, please see our Coronavirus hub page.


Cruise Lines' Flexible Cancellation and Rebooking Coronavirus Policies

(Cruise lines are listed in alphabetical order)


AmaWaterways

With AmaWaterways' Travel Waiver Plus, starting from 1st December 2020, guests can have more peace of mind when they book their river cruise. For £135 per person, guests can cancel their cruise as follows:

  • For cruises cancelled up to 7 days prior to the start of AmaWaterways services guests will receive Future Cruise Credit covering cancellation penalties, and the balance will be refunded based on the cruise line's standard policy for services purchased through AmaWaterways.
  • For cruises cancelled between 6 days to 24 hours prior to start of AmaWaterways services guests will receive Future Cruise Credit for 100% of AmaWaterways services to be used towards any sailings within 24 months of cancellation date.

For all new or existing reservations for Europe and Southeast Asia which have been deposited or paid in full the Travel Waiver Plus must be purchased up to 48 hours prior to the start of the cruise, while for Africa Safaris & Wildlife Cruises, it must be purchased at least 89 days prior to sailing and once full payment has been received.


Avalon

With Avalon Waterways Travel Plan guests with bookings between 14th March and 31st December 2020 can move their travel dates without incurring fees. Guests can transfer their booking to any Globus family of brands (Globus, Cosmos or Avalon Waterways) holiday for any destination or receive the full value paid as Future Cruise Credit to be used for any future 2021 or 2022 departure.

Guests will also be able to enjoy additional credit with the Peace of Mind Travel Plan, as follows:

  • Bonus credit of £150 when redeemed for an Avalon Waterways cruise
  • Bonus credit of £75 when redeemed for a Globus tour
  • Bonus credit of £75 when redeemed for a Cosmos tour or £40 for an Escapes by Globus tour

Azamara

Future Cruise Credit

Guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 30th April 2022.


Lift and Shift

Allowing guests wanting to take the same cruise the following year, for the same price, and with the same promotion. Simply make this change by 30th November 2020.

  • Moved within the original same 4 week period of their original cruise date, same time next year
  • Same itinerary type, sailing length, cabin category
  • The decision to reschedule a booking for same time next year can only be made once and must be done by 30th November 2020

Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

Carnival

Guests who choose to keep their booking for departures until 31 May 2020 will receive the following Onboard Credit (OBC) amounts:

  • $100 per cabin for 3- and 4-day cruises
  • $150 per cabin for 5-day cruises
  • $200 per cabin for 6-day and longer cruises

For guests who booked prior to 6th March 2020, if you decide to change plans, Carnival will allow those booked on sailings between now and 31st May 2020 to transfer existing bookings to a new date and receive 100% FCC (Future Cruise Credit) of the cancellation fees (FCC valid until 31st March 2021)

  • Guests booked on sailings departing between 9th and 31st March 2020 can move your booking to a future date up to 3 days before sailing.
  • Guests booked on sailings departing between 1st April and 31st May 2020 can move your booking to a future date by 31st March 2020.

The FCC must be used for a sailing departing by 31st March 2021.

The following individuals will temporarily not be allowed to sail:

  • Guests who have been hospitalised in the last two months for, or have a history of, severe or chronic medical conditions.
  • Per CDC, chronic conditions are defined as an illness persisting for a long time or constantly recurring, such as diabetes, heart, kidney or lung disease, suppressed immunity (i.e., active cancer, taking steroids) or require oxygen for any reason.
  • Guests who are 70 years and older, will be required to present a doctor's "fit to sail' letter at check-in, confirming they do not meet any of the health/medical criteria.
  • If your clients are unable to present this letter, they will not be allowed to cruise.
  • Guests who have been to or traveled through China, Hong Kong, Macau, South Korea, Italy, Iran, Japan, Singapore in the last 20 days prior to embarkation.
  • Guests who have been in contact with another person diagnosed with or tested for COVID-19.

Any customers who meet any of the above criteria must cancel their reservation and may select one of the following options:

  1. Receive a 100% Future Cruise Credit (FCC). In addition, your clients will also receive a future onboard credit - US$300 per stateroom if they were scheduled to sail on a cruise of 5 days or less; US$600 per stateroom if they were scheduled to sail on a cruise of 6 days or longer - when they rebook their future cruise.
  2. Receive a cash refund, to be processed to the original form of payment within 90 days.

Celebrity Cruises

Future Cruise Credit

Guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 4th May 2022.


Lift and Shift

Allowing guests wanting to take the same cruise the following 31st January 2021.

  • Moved within the original same 4 week period of their original cruise date, same time next year
  • Same itinerary type, sailing length, cabin category
  • The decision to reschedule a booking for same time next year can only be made once and must be done by 31st January 2021

Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

Cruise and Maritime Voyages

Cancelled Cruises departing between 13th March and 24th April 2020

Please note that your 125% future cruise credit voucher will be extended to book by 31st December 2020 and will now be valid for any available cruise departing until 31st December 2022.

Cancelled Cruises departing between 25th April and 24th May 2020

If affected, you will be sent a 125% future cruise credit voucher. The voucher is valid for any cruise departing until 31st December 2022 and can be redeemed at any time until 31st December 2020.

Cruises departing between 25th May and 31st August 2020

You can cancel your cruise up to 7 days prior to departure and receive a 125% future cruise credit voucher, provided you have paid in full. The voucher is valid for any cruise departing until 31st December 2022 and can be redeemed at any time until 31st December 2020.

This flexible cancellation/transfer policy also applies to new bookings based on 100% future cruise credit voucher on monies paid.

If you do not want to pay your full balance, you may cancel at 90 days prior to departure and receive a future cruise credit voucher equal to the value of the deposit or whatever amount you have paid. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st December 2020.

Please note:

  • Cruise must be paid in full by the required date
  • Once rebooked, 100% cancellation fee will apply to the new booking
  • New cruise must be the equivalent value of the original booking or higher
  • If new booking is of a higher value (after the credit is applied), the supplementary cost to apply
  • One name change permitted – up to 14 nights prior to sail date

Costa

Rebook on an alternative sailing without any cancellation fees up to 48 hours before departure and receive the full cost of your cruise fare in the form of a future cruise voucher as well as the following onboard credit amounts.

  • Inside cabin - 100 Euro
  • Outside cabin - 150 Euro
  • Balcony cabin - 200 Euro

Crystal Cruises

With Crystal Confidence 2.0, guests can enjoy more peace of mind when they book with Crystal Cruises, including:

  • 30 days from booking to put down your deposit on cruises from 2021 through 2024
  • Deposit reduced from 25% to 15% for cruises in 2021 through 2024
  • Easy Book guarantees a 100% refund when a guest cancels the cruise prior to the cancellation schedule

Cunard

Prior to the balance due date you can:

  • Transfer your booking to any Cunard voyage currently on sale.
  • Transfer your booking to a voyage of higher or lower value.
  • Transfer your booking an unlimited number of times.
  • Transfer your bookings free of charge.

Disney Cruise Line

With Disney Cruise Line's cruise date flexibility, guests who have booked a cruise before 31st October 2020 with a departure date on or before 31st May 2021 will be able to change their sail date up to 15 days before the scheduled embarkation. The new sail date must be before 31st May 2022.


Emerald River Cruises

Those with a booking due to depart from 1st November 2020, as well as guests considering a booking after that date, can move their booking to an alternate date up to 30 days prior to departure without a Scenic Group fee up to 31st December 2021. The value of the booking will be given as Future Cruise Credit to be used on a future cruise.


Fred. Olsen

Booking Reassurance Guarantee

If you have a 2020 cruise booked, you can now transfer to any cruise on sale as long as you give at least 14 days notice prior to the departure date.

This applies to both new and existing 2020 bookings, and both Ocean and River cruises.


Great Rail Journeys

Those who have booked a Great Rail Journeys between 1st August 2020 and 31st October 2020 with a departure date in 2021 will be able to transfer their cruise to a new 2021 date. Guests will be able to change the date of their cruise up to and including 18th December 2020.


 

Holland America Line

For cruises booked by 30th November 2020 with a departure date through 30th April 2022, guests can cancel for any reason up to 30 days before and receive a Future Cruise Credit. This FCC will be equal to the non-refundable fees paid to Holland America Line and guests will have a year from the date of issue of this credit to book a cruise departing up to and including 31st December 2022. The remainder of monies paid will be refunded to guests.


Hurtigruten

To help guests feel secure when booking their next cruise holiday, Hurtigruten have introduced their Book With Confidence Policy. Guests who book a cruise departing in 2021 or 2022 between 1st September 2020 and 31st October 2020 will be able to cancel for any reason and receive a refund within 14 days, minus a small cancellation fee. For sailings between January and September 2021, guests must cancel at least 90 days before the cruise, and at least 180 days prior to departing for cruises sailing between October 2021 and December 2022.


Marella

Guests with a new booking made between 23rd July-31st December 2020 departing between 1st November 2020 and 30th April 2021 can amend their booking for free up until 21 days prior to departure.

Those who booked their cruise before 1st October 2020 with a departure date between 17th November 2020 and 31st March 2021 can amend their booking for free until 31st October 2020.

For new Marella Cruises' bookings made between 21st October and 31st December 2020 with a departure date between 1st May and 31st October 2021, guests can change their holiday free of charge to any voyage on sale. Changes can be made up to 21 days prior to departure.


MSC Cruises

Guests with existing bookings can rebook on cruises sailing up to 31st December 2021 within any geographical area. This also applies if you are a UK/Irish customer who has been impacted by FCDO advice but has not had your cruise cancelled by MSC. The deadline is 96 hours before departure for fly cruises and 48 hours if your package is cruise only.


Norwegian Cruise Line

Norwegian Cruise Line's Peace of Mind Policy means that guests who have a voyage up to and including 31st October 2021 which was booked and deposited by 31st October 2020 have the option to cancel and receive 100% Future Cruise Credit. Those with a cruise departing in 2020 may cancel up to 48 hours before embarkation, while those with departure dates between 1st January and 31st October 2021 can cancel up to 15 days before embarkation. The 100% FCC can be used on cruises with a departure date up to and including 31st December 2022.

NCL have advised anyone over the age of 70 not to cruise. However, should you wish to continue, you must provide a medical certificate prior to embarkation. To access the form, please click on the following link:

https://www.ncl.com/sites/default/files/Certificate-of-Medical-Fitness-to-Travel-form.pdf

This easy-to-complete form must be signed by a licensed medical professional and be dated no more than seven days prior to the date of embarkation or seven days prior to the start of your travels if traveling for more than seven days before a voyage.

Those who do not present the form will be denied boarding and will be issued a future cruise certificate for the value of their cruise.

This health and safety policy update is being implemented immediately across NCL ships that embark or disembark in a U.S. port.


Oceania Cruises

Oceania Cruises have introduced their new Travellers Assurance Programme. With this, guests can now have total peace of mind knowing that should they need to cancel for any reason, they will not lose out.

Guests may cancel up to 15 days prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid:

  • Valid for all reservations made between 26th August and 30th September 2020 departing on or before 31st October 2020
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by 31st December 2022

P&O Cruises

All Bookings departing on or after 16 October 2020

Guests with a booking which is not affected by cancellations can take advantage of our free flexible transfer policy up to 90 days prior to their holiday. This means that for Select Price or Early Saver bookings guests can transfer their booking free of charge to any P&O Cruises holiday currently on sale (of higher or lower value). Transfers can be made an unlimited number of times.


Princess

For bookings made up to and including 31st January 2021 you can cancel up to 30 days prior to sailing for voyages departing up to and including 31st October 2021. You will receive any cancellation fees in the form of Future Cruise Credit which can be used on any sailing that departs within one year of your original departure date or 1st May 2022, whichever is later.


Regent

With Regent Reassurance, guests have more flexibility when it comes to cancelling their cruise:

  • For reservations made before 18th May 2020 and embarking on or before 31st December 2020 guests can cancel up to 48 hours before departure and receive 100% Future Cruise Credit
  • For reservations made between 18th May and 31st July 2020 embarking through 2022, guests who have paid in full can cancel up to 15 days before departure and receive 100% Future Cruise Credit
  • For reservations made between 1st August and 31st October 2020 embarking on or before 31st October 2021 guests who have paid in full can cancel up to 15 days before departure and receive 100% Future Cruise Credit

Future Cruise Credit must be used within a year of the date of issue.


Royal Caribbean

Future Cruise Credit

Guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 30th April 2022.


Lift and Shift

Allowing guests wanting to take the same cruise the following year, for the same price, and with the same promotion. Simply make this change by 30th November 2020.

  • Moved within the original same 4 week period of their original cruise date, same time next year
  • Same itinerary type, sailing length, cabin category
  • The decision to reschedule a booking for same time next year can only be made once and must be done by 30th November 2020

Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

Saga Cruises

Ocean: customers that are booked on a cruise for 2?0?2?0 that is still planned to depart, and are outside the balance due date, can amend to an alternative sailing at a confirmed later date free of charge.

River: for those with bookings up to 31st December 2020, Saga is waiving their amendment fee, giving guests the flexibility to change their plans. If the new booking is of a higher value, guests must pay the difference. If the new cruise is lower in value guests will be refunded the difference.

As part of this guests will be able to enjoy some savings as laid out below:

  • £50pp off any river cruise or European holiday
  • £100pp off any long-haul holiday

Scenic and Emerald Yachts

If departing from 1st June 2020 onwards, transfer for free to an alternative sailing up to 30 days prior to departure.


Scenic River Cruises

Those with a booking due to depart from 1st November 2020, as well as guests considering a booking after that date, can move their booking to an alternate date up to 30 days prior to departure without a Scenic Group fee up to 31st December 2021 or 31st December 2022 for Scenic Eclipse. The value of the booking will be given as Future Cruise Credit to be used on a future cruise.


Seabourn

For bookings made by 20th November 2020 departing until 31st December 2021 guests can cancel up to 30 days before departure and receive a Future Cruise Credit equal to the amount of non-refundable cancellation fees. This must be used within a year of being issued on cruises up to and including 31st December 2022.


Silversea

For cruises departing through to 30th April 2021, guests can cancel up to 48 hours before embarkation and receive 100% Future Cruise Credit equivalent to monies already paid, minus any cancellation penalties from 3rd party suppliers charged to Silversea.


TUI River Cruises

For new bookings made between 23rd July and 31st December 2020 departing between 1st November 2020 and 30th April 2021, guests can amend their booking without charge up to 21 days before departure. For TUI River Cruises sailings booked before 1st October 2020 departing between 26th November 2020 and 31st March 2021 amends can be made for free up to 31st October 2020.


Uniworld

Those with cruises due to depart up to and including 30th June 2021 can change their cruise up to 30 days before embarkation for European cruises or up to 60 days before embarkation for Exotic cruises, without incurring any charges. Guests have the option to:

  • Rebook on a future cruise through 2022
  • Opt for Future Cruise Credit equal to the monies paid to Uniworld at the time of cancellation. This can be used towards any cruise departing in 2021 or 2022.

Viking

We understand that some of our guests might be hesitant about making a cruise reservation or travelling at this time. The temporary Viking Risk Free Booking Policy allows you to change or cancel your cruise date up to 24 hours before the planned departure. This policy covers all Viking reservations that are made by 30th April 2020.

This temporary exception to Viking's standard booking terms is applicable to two groups of guests:

  1. All guests with reservations made prior to 8th March 2020, inclusive of all itineraries and years of departure.
  2. All guests who make a new reservation through 30th April 2020. This includes reservations for all departure dates and products currently available for sale.

Those who are covered by the temporary exception to the standard booking policy can change their cruise date or cancel their cruise at any time up to 24 hours before their planned departure, without incurring fees. In either case you will be issued a voucher for future travel valid for 24 months, which can be used on a new reservation for any river, ocean or expedition cruise.

Notification of intent to change or cancel your cruise reservation must be received as follows:

  • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight’s departure.
  • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.

All change or cancellation fees incurred will be reimbursed in the form of a Future Cruise Voucher. Future Cruise Vouchers may be used toward a new reservation for any future river, ocean or expedition cruise and will be valid for 24 months from issuance.


Virgin Voyages

For guests who have been impacted by cancellations, Virgin Voyages are offering several options:

  • If your cruise has been cancelled for the first time you can either receive 200% Future Cruise Credit of the balance you have paid to date which can be used for a future sailing. This must be redeemed within a year of the original sail date for departures through 2022.
  • Alternatively, guests can receive a refund of all monies paid plus a Future Cruise Credit of 25%.
  • Guests who have had their sailing cancelled more than once will be able to use their full Future Cruise Credit for bookings made within a year of the original sail date for cruises departing through 2022.

For bookings made before 10th December 2020 for departures in 2021 or 2022, guests can cancel up to 48 hours before the sailing date and receive full Future Cruise Credit.


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