Cruise with Confidence - Covid-19 Updates - Flexible Cancellations - Future Cruise Credits Covid-19 Travel Updates and FAQs
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Cruise lines flexible cancellation policies

Many cruise lines have temporarily introduced flexible cancellation terms to give passengers more confidence in booking their cruise in the current climate.

These new policies are designed not only to protect guests who have already booked a cruise, but also to give you the confidence to go ahead and book your cruise, with the peace of mind that you won't lose out, should you decide to reschedule for any reason.

These policies are temporary and may be adjusted at any time. We will update this page with any changes as we become aware of them. Last Update: Friday 26th February 2021, 09:32am

For existing bookings, these policies apply only to the cruise element of bookings where Planet Cruise are the tour operator of the holiday.

If you have a query regarding an existing booking please email our dedicated changes team: help@planetcruise.com

For information on how cruise lines are individually taking measures to ensure the health and safety all guests in the aftermath of Coronavirus, see our Reassurance and FAQs pages. For all other Covid-19 information, please see our Coronavirus hub page.


Cruise Lines' Flexible Cancellation and Rebooking Coronavirus Policies

(Cruise lines are listed in alphabetical order)


AmaWaterways

For Europe or Asia river cruises in 2021 booked by 31st March 2021 you can change your cruise for any reason up to 48 hours prior to departure. You can reschedule the river cruise portion of your journey through 2023 without any change fees.

With AmaWaterways' Travel Waiver Plus, starting from 1st December 2020, guests can have even more peace of mind when they book their river cruise. For £135 per person, guests can cancel their cruise as follows:

  • For cruises cancelled up to 7 days prior to the start of AmaWaterways services guests will receive Future Cruise Credit covering cancellation penalties, and the balance will be refunded based on the cruise line's standard policy for services purchased through AmaWaterways.
  • For cruises cancelled between 6 days to 24 hours prior to start of AmaWaterways services guests will receive Future Cruise Credit for 100% of AmaWaterways services to be used towards any sailings within 24 months of cancellation date.

For all new or existing reservations for Europe and Southeast Asia which have been deposited or paid in full the Travel Waiver Plus must be purchased up to 48 hours prior to the start of the cruise, while for Africa Safaris & Wildlife Cruises, it must be purchased at least 89 days prior to sailing and once full payment has been received.


Avalon

With Avalon Waterways Travel Plan guests with 2021 bookings can move their travel dates without incurring fees. Guests can transfer their booking to any Globus family of brands (Globus, Cosmos or Avalon Waterways) holiday for any destination or receive the full value paid as Future Cruise Credit to be used for any future 2021 or 2022 departure.

Guests will also be able to enjoy additional credit with the Peace of Mind Travel Plan, as follows:

  • Bonus credit of £150 when redeemed for an Avalon Waterways cruise
  • Bonus credit of £75 when redeemed for a Globus tour
  • Bonus credit of £75 when redeemed for a Cosmos tour or £40 for an Escapes by Globus tour

Azamara

Future Cruise Credit

Guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 30th April 2022.


Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

Celebrity Cruises

Future Cruise Credit

Guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 30th September 2022. FCC must be used by 30th April 2022.


Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

Costa

Rebook on an alternative sailing without any cancellation fees up to 48 hours before departure and receive the full cost of your cruise fare in the form of a future cruise voucher as well as the following onboard credit amounts.

  • Inside cabin - 100 Euro
  • Outside cabin - 150 Euro
  • Balcony cabin - 200 Euro

Crystal Cruises

With Crystal Confidence 2.0, guests can enjoy more peace of mind when they book with Crystal Cruises, including:

  • 30 days from booking to put down your deposit on cruises from 2021 through 2024
  • Deposit reduced from 25% to 15% for cruises in 2021 through 2024
  • Easy Book guarantees a 100% refund when a guest cancels the cruise prior to the cancellation schedule

Cunard

Prior to the balance due date you can:

  • Transfer your booking to any Cunard voyage currently on sale.
  • Transfer your booking to a voyage of higher or lower value.
  • Transfer your booking an unlimited number of times.
  • Transfer your bookings free of charge.

Disney Cruise Line

With Disney Cruise Line's cruise date flexibility, guests who have booked a cruise before 31st March 2021 with a departure date on or before 31st August 2021 will be able to change their sail date up to 15 days before the scheduled embarkation. The new sail date must be before 31st May 2022.


Emerald River and Yacht Cruises

Those with a booking due to depart from 1st April 2021, as well as guests considering a booking after that date, can move their booking to an alternate date up to 60 days prior to departure without a Scenic Group fee up to 31st December 2021. The value of the booking will be given as Future Cruise Credit to be used on a future cruise.


Fred. Olsen

Booking Reassurance Guarantee

If you have a 2021 cruise booked, you can now transfer to any cruise on sale as long as you give at least 14 days notice prior to the departure date.

This applies to both new and existing 2021 bookings.


Great Rail Journeys

Those who have booked a Great Rail Journeys by 30th April will be able to transfer their cruise to a new 2021 date, along with deposit or monies paid.


 

Holland America Line

For cruises booked by 31st March 2021 with a departure date through 30th April 2022, guests can cancel for any reason up to 30 days before and receive a Future Cruise Credit. This FCC will be equal to the non-refundable fees paid to Holland America Line and guests will have a year from the date of issue of this credit to book a cruise departing up to and including 31st December 2022. The remainder of monies paid will be refunded to guests.


Hurtigruten

To help guests feel secure when booking their next cruise holiday, Hurtigruten have introduced their Book With Confidence Policy. Guests who book a cruise departing in 2021 or 2022 before 30th 2021 will be able to cancel for any reason and receive a refund within 14 days, minus a small cancellation fee. For sailings between January and September 2021, guests must cancel at least 90 days before the cruise, and at least 180 days prior to departing for cruises sailing between October 2021 and December 2022. Alternatively, for all new cruises booked before 30th April 2021 guests can rebook to different cruise in 2021 or 2022 for free up to 14 days before departure.


Marella

Guests with bookings departing until 30th June 2021 can change their booking fee-free up to 28 days before sailing.

Guests who booked a cruise between 1st October 2020 and 31st March 2021 and sailing between 1st May and 31st October 2021 can change their booking fee-free up to 28 days before departure.


MSC Cruises

With MSC's Stress Free booking you can reschedule your cruise free of charge up to 15 days before departure for cruise only and up to 21 days before departure for fly and cruise. This is valid for new bookings made until 31st March 2021 departing before 30th April 2022.


Norwegian Cruise Line

Norwegian Cruise Line's Peace of Mind Policy means that guests who have a voyage up to and including 31st October 2021 which was booked and deposited by 31st October 2020 have the option to cancel and receive 100% Future Cruise Credit. Those with a cruise departing in 2020 may cancel up to 48 hours before embarkation, while those with departure dates between 1st January and 31st October 2021 can cancel up to 15 days before embarkation. The 100% FCC can be used on cruises with a departure date up to and including 31st December 2022.

NCL have advised anyone over the age of 70 not to cruise. However, should you wish to continue, you must provide a medical certificate prior to embarkation. To access the form, please click on the following link:

https://www.ncl.com/sites/default/files/Certificate-of-Medical-Fitness-to-Travel-form.pdf

This easy-to-complete form must be signed by a licensed medical professional and be dated no more than seven days prior to the date of embarkation or seven days prior to the start of your travels if traveling for more than seven days before a voyage.

Those who do not present the form will be denied boarding and will be issued a future cruise certificate for the value of their cruise.

This health and safety policy update is being implemented immediately across NCL ships that embark or disembark in a U.S. port.


Oceania Cruises

Oceania Cruises have introduced their new Travellers Assurance Programme. With this, guests can now have total peace of mind knowing that should they need to cancel for any reason, they will not lose out.

Guests may cancel up to 15 days prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid:

  • Valid for all reservations made between 1st August and 31st March 2021 departing on or before 31st October 2021
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by 31st December 2022

P&O Cruises

Bookings scheduled to depart in 2021 and 2022

Guests with a booking which is not affected by cancellations can take advantage of our free flexible transfer policy up to 90 days prior to their holiday. This means that for Select Price or Early Saver bookings guests can transfer their booking free of charge to any P&O Cruises holiday currently on sale (of higher or lower value). Transfers can be made an unlimited number of times.


Princess

For bookings made up to and including 30th April 2021 departing through 31st October 2021 you can cancel up to 30 days before sailing. You will receive any cancellation fees in the form of Future Cruise Credit which can be used on any sailing made by or sailed by 31st December 2022.


Regent

Guests with reservations paid in full and made between 1st August 2020 and 28th February 2021 with a departure date through 31st October 2021 can cancel up to 15 days prior to departure date and receive a 100% Future Cruise Credit. This can be used on any Regent voyage sailing before 31st December 2022, booked within a year of receiving the FCC. This excludes concierge collection arrangements where applicable. Air arrangements must be cancelled at least 65 days before departure in order to receive the 100% Future Cruise Credit.


Royal Caribbean

Future Cruise Credit

For bookings made on or before 30th April 2021 departing through April 2022, guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 30th September 2022. This must be booked before 30th April 2022.


Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

Scenic Yachts

Those with a booking due to depart from 1st April 2021 onboard Scenic Eclipse, as well as guests considering a booking after that date, can move their booking to an alternate date up to 60 days prior to departure without a Scenic Group fee up to 31st December 2022. The value of the booking will be given as Future Cruise Credit to be used on a future cruise.


Scenic River Cruises

Those with a booking due to depart from 1st April 2021, as well as guests considering a booking after that date, can move their booking to an alternate date up to 60 days prior to departure without a Scenic Group fee up to 31st December 2021. The value of the booking will be given as Future Cruise Credit to be used on a future cruise.


Seabourn

For bookings made by 31st March 2021 departing until 31st December 2021 guests can cancel up to 30 days before departure and receive a Future Cruise Credit equal to the amount of non-refundable cancellation fees. This must be used within a year of being issued on cruises up to and including 31st December 2022.


Silversea

For bookings made before 28th February 2021 departing up until 31st December 2021, guests can cancel free of charge when selecting the option of Future Cruise Credit. Bookings must be cancelled at least 30 days prior to departure.


TUI River Cruises

For bookings made before 22nd July 2020 or between 22nd October 2020 and 7th February 2021 and due to depart before 31st October 2021 you can make a fee-free change up until 21 days before your original departure date. Make a fee-free change up to 28 days before your original departure if your booking is meant to sail before 30th June 2021 or if you made a booking between 8th February and 31st March 2021 due to depart between 1st July and 31st October 2021.


Uniworld

Those with cruises due to depart up to and including 30th June 2021 can change their cruise up to 30 days before embarkation for European cruises or up to 60 days before embarkation for Exotic cruises, without incurring any charges. Guests have the option to:

  • Rebook on a future cruise through 2022
  • Opt for Future Cruise Credit equal to the monies paid to Uniworld at the time of cancellation. This can be used towards any cruise departing in 2021 or 2022.

Virgin Voyages

For bookings made on or before 31st March for departures in 2021 guests can cancel up to 48 hours before the sailing date and receive full Future Cruise Credit.


Windstar Cruises

Guests can cancel any cruise departing in 2021 at least 48 hours before departing and receive a Future Cruise Credit in the amount of the cancellation fees collected. This excludes fees collected for air, transportation, and hotels. Please note that FCC must be used within 24 months of being recieved on any Windstar cruise.


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