Reassurance About Booking Your Cruise Holiday
We are aware that many of you are concerned about the ongoing situation with Coronavirus (COVID-19) and wanted to reassure you that we are on hand to assist all our guests and give you advice so that you can cruise safely and can book your cruise holiday with peace of mind.
As the largest Cruise agency in the UK, we have over 15 years experience in the cruise industry and send thousands of people on holiday every year. We are ABTA bonded and any flight-inclusive holidays are ATOL protected should anything go wrong, so you have no financial risk.
Not booked yet?
For added peace of mind, many of the lines are temporarily relaxing their cancellation and amendment terms for some cruises, meaning that once you book, you have the flexibility to amend your holiday to another date in the future free of charge, or receive a Future Cruise Certificate of the value of your cruise. Our sales team can advise you of the exact terms before you book.
In the interest of passenger safety, cruise lines may make changes to itineraries in accordance with the latest advice. Cruise ships will not travel to destinations that fall within an area where there is advice against travel. It’s also important to know that in the interest of the safety of guests and crew the cruise lines have worked at enhancing their procedures on board and there are increased restrictions and screenings at the ports, details by cruise line can be found here.
For more destination-specific advice, please check the official GOV.UK Foreign Travel Advice
We have a dedicated team of people who are liaising with the cruise lines and if there is any change or disruption to your holiday we will notify you as soon as we can. If you are away and your holiday is unexpectedly curtailed, you can be assured that you will be returned to your point of departure at no cost to you, as well as receive an applicable refund for any services not received.
If you have a query regarding an existing booking please email our dedicated changes team: firstname.lastname@example.org
If you feel uncertain about travelling, do not hesitate to contact us and we will work with the cruise lines to do all we can to help including amending your holiday to a later date or different destination if possible.
If your holiday has been cancelled, we have secured special rates with our cruise line partners for next year and have a specialist team of people to book you another holiday this or next year. The dedicated number is 023 9327 7869
What are cruise lines doing to ensure guests’ health and safety in the aftermath of Coronavirus?
Cruise lines already boast extremely high levels of hygiene and health and safety procedures as standard to ensure your holiday is as safe as possible. With the outbreak of Covid-19 these already stringent measures have been enhanced in accordance with the World Health Organization and local governments’ guidelines to adapt to the current global situation. Typical expanded measures include the testing of guests and crew, updated air filtration systems, social distancing throughout, the conversion of buffet-style dining venues, new medical facilities and staff training, and further cleaning and fogging measures. Each cruise line has their own policies which can be viewed in more detail:
- American Queen Steamboat Company
- APT River Cruises
- Aurora Expeditions
- Avalon Waterways
- Azamara Cruises
- Carnival Cruises
- Costa Cruises
- Crystal River Cruises
- Emerald Waterways
- Fred. Olsen
- Great Rail Journeys
- Holland America Line
- Marella Cruises
- MSC Cruises
- Norwegian Cruise Line
- Paul Gauguin Cruises
- P&O Cruises
- Ponant Cruises
- Princess Cruises
- Regent Seven Seas
- Riviera Travel
- Royal Caribbean
- TUI River Cruises
- Virgin Voyages
- Windstar Cruises
For all other Covid-19 information, please see our Coronavirus hub page.