Covid-19 Travel Updates and FAQ's - Flexible Booking Conditions - Future Cruise Credits

Cancelled Cruises Updates

Due to the suspension of operations by many cruise lines as a result of the Coronavirus outbreak a large number of cruises have been cancelled, please see the details below. We are updating this page as soon as we get information from the cruise lines. Last update: Wednesday 8th April 2020, 4:00pm.

If your cruise has been cancelled the cruise lines are offering generous forms of compensation if you choose to transfer your cancelled booking onto a new cruise. We are in the process of emailing all affected customers and will be in touch again as soon as we have more information.

We are updating information as we receive it, so please check back if the information regarding your cruise line is not yet available.

Our Customer Care team are extremely busy as a result of these changes and we are working through cases on a date based priority order, dealing with customers who are currently travelling or require repatriation first. Please do not call us unless your query is urgent.

As Planet Cruise is a member of ABTA, and ATOL bonded, please be assured your money is 100% protected with us, as it will be into the future.

For more information about other coronavirus related queries, the followign pages may be of help.

  • For general travel information related to the coronavirus, please see our Coronavirus Travel Updates.
  • For a list of frequently asked questions concerning the coronavirus in terms of cruise and travel, please see our dedicated Coronavirus FAQs.
  • For details on cruise lines' flexible cancellation policies, please see our Flexible Cancellations Policies page.
  • For specific information for each cruise line in terms of updates and policies, please see our Cruise Line Travel Updates page.
  • For reassurance about booking your cruise holiday, please see our dedicated page here.

Avalon Cruises

Cancelled: All cruise up to 30th June 2020.

If affected, you can rebook on any 2020, 2021 or 2022 sailing and receive an additional bonus credit of up to £150pp credit.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Azamara Cruises

Cancelled: All cruises suspended until 11th May 2020, with the exception of Alaska sailings cancelled until 1st July 2020.

If affected, you can receive 125% Future Cruise Credit to use by 31st December 2021. This is based on the total cruise fare paid and will be automatically issued via email by 13th May May 2020. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Amadeus

Cancelled: All cruises suspended until 30th April 2020

If affected, rebook on any available 2020/2021 sailing and receive a FCC worth 115% of your previous booking.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Amawaterways

Cancelled: All cruises suspended until 31st May 2020

If affected, you can receive a FCC to the value of 115% of what they have paid to AmaWaterways. The FCC needs to be taken on a cruise departing before 31st December 2022.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


American Queen Steamboat Company

Cancelled: until 24/4/20

Details of alternative sailings and Future Cruise Credit to follow.


APT River Cruises

Cancelled: All cruises cancelled until 31st May 2020

For cruises cancelled until 24th April 2020 you will receive an FCC equal to 120% of the value of your previous booking. For new cancellations between April 25th & May 31st the FCC will be equal to 100% of the value of your previous booking.


Carnival

Cancelled: All ships sailings until 11th May 2020, with the exception of-

  • All Carnival Radiance sailings up to and including 1st November 2020
  • All Carnival Legend sailings up to and including 30th October 2020
  • All Alaska sailings up to and including 30th June 2020
  • All San Francisco sailings throughout 2020

Forced cancellation policy

If the cruise length is six days or more, you can receive 100% FCC and $600 OBC per stateroom if booked by 31/12/20 and sailing 31/12/22

If the cruise length is five days or less, you can receive 100% FCC and $300 OBC per stateroom if booked by 31/12/20 and sailing 31/12/22

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Celebrity Cruises

Cancelled: All cruises up to 11th May 2020.

If affected, you will receive 125% Future Cruise Credit to use by 31st December 2021. This is based on the total cruise fare paid and will be automatically issued via email by 13th May 2020. Any pre-bought amenities such as internet, beverage packages or dining will be refunded automatically.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Celestyal Cruises

Cancelled: all cruises up to 1st May 2020

If affected, you can receive a Future Cruise Credit valued at 120% of your original booking value, which can be used up to the end of December 2021 for any available Celestyal itineraries.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Costa Cruises

Cancelled: All sailings until 30th April 2020

Rebook onto any departure in 2021 or 2021 and receive a Future Cruise Credit plus Onboard credit of €200 for 7 days or more cruises and €150 for 6 days or less.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


CroisiEurope

Cancelled: All cruises up to 15th May 2020

If affected, you can rebook and receive 100% of the price of your previous booking in the form of an FCC, as well as a £150 voucher, which you can apply to a future sailing.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Cruise and Maritime Voyages

Cancelled: All sailings up to 24th April 2020

If affected, you can receive a 125% future cruise credit voucher. This can be used up to 31st December 2020 for any sailing available up to 31st December 2022.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Crystal

Cancelled: Crystal river cruises up to 1st June 2020. Crystal ocean cruises up to 31st May 2020.

If affected, you can receive a Future Cruise Credit equal to 125% of your cruise fare paid – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2022 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Cunard

In the interest of their guests, staff and general public’s safety, the cruise line have taken the decision to cancel all sailings up to 15th May 2020.

Customers supposed to cruise with Cunard between these dates can get 125% FCC for any future cruise. Please note that this must be communicated by 30th November 2020 at the latest.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Holland America Line

Cancelled: All sailings up to 14th May 2020

If you cancel your cruise departing between 1st Aug 2020 and 15th October 2020: For bookings with sail dates between 1st August 2020 and 15th October 2020 the initial Book with Confidence policy is still valid.

Guests will be able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit (FCC) of any monies paid to HAL and currently within cancellation fees.


Hurtigruten

Cancelled: All Norwegian coast cruises up to 20th May 2020, all Expedition cruises up to 12th May 2020 and all Alaska expedition cruises up to 1st July 2020.

Rebook and receive 125% FCC on a future sailing, plus a 10% discount.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Disney Cruises

Cancelled: All cruises up to 28th April 2020

If already booked, change your booking at least 1 day before sailing to receive 100% Future Cruise Credit to be used on a sailing within 12 months of the original sail date.

This applies to any sailing up to 20th May 2020 with the exception of Europe sailings, which are up to 25th July 2020.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Emerald Waterways River Cruises

Cancelled: All sailings on all ships up to 30th April 2020


Fred. Olsen Cruises

Cancelled: All sailings on all ships until 23rd May 2020

Future cruise offer for cancelled cruises up to 23rd May 2020:
125% Future Cruise Credit valid for any future cruise.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Hapag-Lloyd

Cancelled: All cruises up to 30th April 2020

If affected, we will be in touch about your options


Marella

Cancelled: All cruises up to 31st May 2020

If affected, you can rebook on a sailing that departs before 30th September 2020 and get £200 taken off the price. If you wish to rebook on a sailing departing between 1st October 2020 and 31st October 2021, the discount is £50.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


MSC Cruises

All MSC sailings have been cancelled up to 29th May 2020.

Customers booked on a cancelled sailing from Miami can get 125% FCC of the original cruise fare paid on any sailing on or before 31/12/2021

Customers booked on a Mediterranean/Grand Voyages/Repositioning sailings can get 100% FCC plus the following OBC amounts: Cruises up to 6 nights – 100Eur per cabin, Cruises between 7-14 nights – 200Eur per cabin, Grand Voyages – 400Eur per cabin

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Norwegian Cruise Line

Cancelled: All sailings on all ships up to 11th April 2020

Future cruise offer for cancelled cruises departing up to 17th March 2020:
150% Future Cruise Credit valid for departures up until 31st December 2022
Future cruise offer for cancelled cruises departing up to 18th March-11th April 2020:
125% Future Cruise Credit valid for departures up until 31st December 2022

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Oceania Cruises

Cancelled: All sailings on all ships up to 10th May 2020

New Cancellation Policy

You can cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid. This is valid for all existing reservations for voyages departing from 10th March 2020 through to 30th September 2020 as well as all new reservations up to 30th April for voyages departing from 10th March 2020 through to 30th September 2020. Future Cruise Credit is valid for redemption for one year from the date of issue for travel departing no later than 31st December 2022.

Forced Cancellation Policy

Guests cancelled until May 10th will receive a 125% FCC to use on any cruise until the end of 2022.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


P&O

As a result of the continued impact of COVID-19, and following the recommendation by the Cruise Lines International Association for cruise lines to voluntarily and temporarily suspend operations from US ports for 30 days, P&O Cruises are suspending any new cruises until 15th May 2020.

P&O shall be bringing their ships and all guests who are currently sailing back to Southampton and will constantly monitor the situation over the coming weeks.

All guests who are due to travel during this time or who are currently onboard will receive an email or letter directly from P&O Cruises. We will also be communicating with guests booked to travel after 11th April.

Guests will be given a 125% Future Cruise Credit to be used for a future cruise sailing any time before the end of March 2022. You must simply book by 31st December 2021.

For all other forthcoming holidays we will continue to work closely with the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC) and Public Health England and let you know of any further updates.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Princess Cruises

Cancelled: All sailings up to 10th May 2020

Future cruise offer for cancelled cruises departing up to 25th March 2020: 100% Future Cruise Credit valid for a future cruise plus 125% bonus FCC. Must be rebooked by 1st May 2022.

Future cruise offer for cancelled cruises departing between 26th March and 8th April 2020: 100% Future Cruise Credit valid for cruises plus 75% bonus FCC. Must be rebooked by 1st May 2022

Future cruise offer for cancelled cruises departing between 9th April and 10th May 2020: 100% Future Cruise Credit valid for cruises plus 50% bonus FCC. Must be rebooked by 1st May 2022

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Paul Gauguin

Cancelled: until further notice

Details of alternative sailings and Future Cruise Credit to follow.


Ponant

Cancelled : All cruises cancelled up to 7th May 2020.

Affected customers can get a Future Cruise Credit equal to 120% of the amount of the cancelled cruise and a 100% credit on all other services. This is valid for the next 18 months from the departure date of the cancelled cruise.

This credit is non-refundable once used making the new booking nonrefundable. However, you may transfer the credit to a member of your family (subject to supporting documents), while the credit will be refunded after 18 months if it is not used.

All discounts to which you were eligible during your canceled cruise can be applied with the exception of discounts linked to a specific cruise such as onboard credit, flight credit, commercial gestures and temporary offers.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Pullmantur

Cancelled: All cruises up to 29th May 2020

If affected, you will receive a FCC of 100% of the amount of your previous fare you can use to rebook on any available Pullmantur cruise up to future cruise September 2021. Meanwhile, all extras such as excursions and onboard services will be refunded.

In addition, in recognition of your loyalty, Pullmantur Cruises will also issue the following amounts of credit to enjoy onboard your chosen cruise. This amount is in Euros as standard with the exception of Carribean itineraries, which is in US Dollars, and excludes spending in the onboard casino. For single occupancies this amount will be 50% of the amount listed below.

  • 100 per interior category cabin
  • 150 per exterior category cabin
  • 250 suite category cabin

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Regent Cruises

Cancelled: Voyager until 6th July 2020 and Splendor until 13th July 2020.

Regent Seven Seas Cruises are offering guests the option to defer the final payment until 65 days before sailing. For those who decide to cancel prior to the extended final payment, your deposit penalty will be converted into a Future Cruise Credit. This can be used on any Regent Seven Seas Cruises voyage that sails within 12 months of the cancelled cruise.

New Cancellation Policy

For all voyages beginning 10th March 2020 through to 30th September 2020, if you have already paid in full, you have the option to cancel up to 48 hours prior to departure and receive a 100% Future Cruise Credit (based on the cruise fare, excluding air and Concierge Collection arrangements if applicable). This Future Cruise Credit can be applied to a new booking made within one year from cancellation on any Regent voyage that embarks prior to 31st December 2022.

In addition, seven itineraries in April and May 2020 that previously included calls to Italian ports have been modified. If you choose to continue sailing on one of these modified itineraries, you will receive a 25% Future Cruise Credit. Alternatively, you may cancel under the terms of Regent Reassurance. The impacted voyages’s sailing dates are:

  • Seven Seas Splendor: 30th April, 12th May and 21st May 2020
  • Seven Seas Mariner: 8th April and 29th April 2020
  • Seven Seas Voyager: 16th April and 11th May 2020

Forced Cancellation Policy

Guests who are currently booked on voyages with embarkation dates through to 10th May 2020 will receive a 125% refund of the fare paid in the form of a FCC, which can be applied toward any future cruise through to 31st December 2022. Clients taking the automatic Future Cruise Credits will also receive full Seven Seas Society loyalty night credit for the suspended voyage.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Rocky Mountaineer

If booked for 2020, you can transfer your booking to another date in 2020 or 2021 and receive the equivalent travel credit without penalty


Royal Caribbean Cruises

Cancelled: All cruises suspended until 11th May 2020, with the exception of Alaska sailings cancelled until 1st July 2020.

If affected, you can recieve 125% Future Cruise Credit to use by 31st December 2021. This is based on the total cruise fare paid and will be automatically issued via email by 13th May May 2020. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Riviera Travel

Cancelled: until 24/4/20

Details of alternative sailings and Future Cruise Credit to follow.


Saga Ocean Cruises

Cancelled: All sailings up to 1st May 2020

Ocean - Forced Cancellation Policy: rebook and receive an additional 25% FCC.

River - Forced Cancellation Policy: rebook and receive £100 FCC.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Scenic Discovery Yacht Cruises

Cancelled: All sailings up until 30th April 2020


Seabourn Cruises

Cancelled: All sailings from 14th May 2020 for 30 days

Future cruise offer for cancelled cruises:
125% Future Cruise Credit valid for departures up until 31st December 2021

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Star Clippers

Cancelled:

  • Star Clipper suspended until 9th May
  • Star Flyer suspended until 2nd May
  • Royal Clipper suspended until 11th May

Silversea

Cancelled: until 11/4/20

Details of alternative sailings and Future Cruise Credit to follow.


TUI River Cruises

Cancelled: until 26th November 2020

Details of alternative sailings and Future Cruise Credit to follow.


Uniworld

Cancelled: All sailings up to 23rd April 2020.

Customers affected by this can rebook for a later cruise in 2020 or 2021 and receive a Future Cruise Credit.

Customers due to sail after 23rd April 2020 can also rebook without penalty.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.

U By Uniworld - Season begins as planned 01/05/2020


Viking

All ocean and river departures between 12th March and 30th April 2020 are cancelled.

As an alternative for guests booked onto these sailings, you can 125% Future Cruise Credit on a sailing up to 31st March 2022. This must be done by 31st March 2022.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Virgin Voyages

Scarlet Lady’s inaugural sailing season has been postponed until 15th July 2020, with her maiden voyage now taking place on 7th August 2020. The cruise line are offering a couple of options for customers booked on these impacted sailings.

  • Double Your Value - 200% in Future Voyage Credit which you can apply to another sailing. That’s double the value of your existing voyage fare.
  • Extra Onboard Credit - If you use your Future Voyage Credit before 30th June 2020, you can also get up to $500 in onboard credit.*

*Your onboard credit amount will be based on the cabin you select. Suites: $500, Sea Terraces: $300, and Sea Views or Insiders: $150.

These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday.


Windstar Cruises

Cancelled: All sailings up to 30th April 2020


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